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little61's profile

Contributor

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1 Message

Sat, Sep 16, 2017 12:48 AM

DSL unable to log in and pay bill

I have for the past several day (three) to be exact. We have just experienced a major hurricane and now as we are finally getting lights/power, banks, stores and other businesses are finally open. I have attempted to pay my bill. I have talked to several representatives, online chat and more. I was told if I paid my bill over the phone it would be an extra five dollars. I struggling to pay my account though each day without access is making is making my bill later and later. I have reset my password, logged in and now I'm told I am locked out. So how is Tony able to view my bill and I can't the consumer. Why would you charge a late fee while we all are trying to survive after this major natural disaster. How do I get my account unlocked. WHY IS IT SO HARD TO PAY THIS BILL????

Listed below is the message.I received 

Sorry your account has been locked.(RBV111)  

ATTHelp

Community Support

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204.2K Messages

5 years ago

Hello @little6,


I am glad you are safe! I apologize this has not been an easy process for you! I would love to help in resolving your issues!


I was able to throughly look at the error code and it has been locked as you stated. In order to process this, I would recommend performing a password reset or reattempting login after one hour.


If you are still unable to unlock the online account, please private message us @ATTHelp with your full name, account number, and phone number. This way we can better assist you, and make sure we resolve your concern.

We are always here to help!


Linda, AT&T Community Specialist

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