New Member
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6 Messages
DNSBL:RBL 521 - Emails blocked by ATT
Hi AT&T.
It appears that our server's IP address is being blocked by the A&T mail servers. Can you please whitelist the IP address 40.107.236.40 . The server sends important notifications to our customers about their billing and invoice related notifications and we believe that they may not be receiving their messages. This is a new IP address and may not have any reputation. Last week we migrated their website to a new server and received this new IP.
I also tried sending an email to abuse_rbl@abuse-att.net.
but email got undelivered.
tonydi
ACE - Guru
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9.9K Messages
2 years ago
That IP is a Microsoft address used for Outlook.com (Office 365). You're probably the 8th or 9th person to report this in the last 10 days or so. I'm incredulous that AT&T (or whatever blocklist they might subscribe to) would be blocking Microsoft, but there it is.
Not sure why your email bounced (did you get a bounce notice?) but it probably doesn't matter much as that dept seems to be a black hole most of the time.
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ksingh5268
New Member
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6 Messages
2 years ago
Hey @tonydi thanks for response , not sure but this is regular mailbox and used to send normal notifications . Emails are getting delivered to other external recipients.
However while while sending email to abuse_rbl@ i got below error, i tried sending from 3 different emails even from my personal :
Delivery has failed to these recipients or groups:
abuse_rbl@abuse-att.net (abuse_rbl@abuse-att.net)
Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send email. Contact your email admin for assistance.
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tonydi
ACE - Guru
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9.9K Messages
2 years ago
🤣🤣🤣🤣 Sorry, but that's priceless.
Try sending from some other domain/service. Also, make sure it looks like a person created the email and not some bot. Sigh.....
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ATTHelp
Community Support
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231.5K Messages
2 years ago
We're here to assist with your emails being blocked, @ksingh5268!
Thank you for the help so far, @tonydi!
You've already taken the correct course of action to resolve this by emailing using the email address you provided. As our ACE mentioned, try using a different email to send the email since you are getting failed delivery messages.
Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!
CalebP, AT&T Community Specialist
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ksingh5268
New Member
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6 Messages
2 years ago
I tried sending using multiple email address , it is still getting bounce back
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tonydi
ACE - Guru
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9.9K Messages
2 years ago
Weird, I just sent a test to the address and got this back a few mins later. No idea why mine went through except maybe because it was just a plain email with no attachment. Which is basically useless to those people.
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tonydi
ACE - Guru
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9.9K Messages
2 years ago
@ksingh5268 Are you still seeing this problem? If so, I may have a way to approach this from the Microsoft side rather than wait for AT&T to get their act together.
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ksingh5268
New Member
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6 Messages
2 years ago
What do you suggest, it is still blocked
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