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New Member

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2 Messages

Thursday, December 23rd, 2021 8:29 AM

Deactivate old computers connected to McAfee Internet Security Suite

I am trying to figure out how to deactivate any unused computers from my McAfee Internet Security Suite that I have directly through AT&T. These are computers that I no longer have access to, so I am unable to uninstall the software. I contacted McAfee directly and they stated that they do not have access to deactivate these computers. Please help!!

Community Support

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229.8K Messages

2 years ago

Here to help with your security suite concern, @Lesgra8042!

 

Have you attempted to login via the Mcafee website? You can view this McAfee article for managing devices.

 

Let us know if that helps!

 

CalebP, AT&T Community Specialist 

New Member

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2 Messages

2 years ago

@ATTHelp  The only way that I am able to access this account is by initially signing in through AT&T Security Suite link at  https://uversecentral3.att.com/uvp/myhome/mam/ISS,then after logging in I go down to McAfee Account Manager in English. Then shows me all of the computers that are currently on my account, but it does not give me the option to deactivate any of these computers. The only two options are to Rename or Reinstall. Within this account I'm guessing since it's directly through AT&T my account name is AT&T Customer and my email address is wd1nL1yYHN7RyCUg/Ib6AMceE7E=@NODOMAIN.COM. Also I am unable to reset this password because this email address is not a real email address and I do not have access to it.  With McAfee I was previously told that they can only change accounts that subscription is directly through them and not through an outside provider.

(edited)

Community Support

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229.8K Messages

2 years ago

 Thank you for that information, @Lesgra8042!

 

When following the steps under the section titled Remove Internet Security Suite from your PC are you able to manage the devices the security suite is installed on? It also gives you the option to cancel the subscription which is a possible route and you could sign back up if you have a qualifying internet plan.

 

Also for clarification, are you attempting to add the security suite to another PC you currently have access to? If so, you can have up to 4 PCs covered at once.

 

Let us know!

 

CalebP, AT&T Community Specialist 

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