AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Protect yourself online
Ace5Card's profile

New Member

 • 

3 Messages

Sat, Feb 19, 2022 1:36 PM

Copyright infringement tutorial Server error

I keep getting the "Server error" page when trying to take the copyright infringement tutorial.

To hopefully not get the same parroted responses from AT&T that they have given the MANY users with this issue, I will state now that I have already tried the following troubleshooting tips:

Used my primary sign in

Refreshed the gateway

Cleared cache and cookies

Tried different browser (Edge and Chrome)

Tried multiple devices

Refreshed my account password

Is there anything I'm missing?

AT&T is threatening to cut off my internet next week if this doesn't get figured out. Considering the fact that I work from home, this would make me unable to work.

Accepted Solution

Official Solution

New Member

 • 

3 Messages

9 months ago

@tonydi I got it worked out. Instead of logging in with my normal login credentials, (personal email), I had to use the email that was assigned to my account (*username*@att.net). To find out what your @att.net is, go to the login screen and select "forgot username". You'll get an email with this email info. You can then go back to the login screen and reset password. This way you can login to your AT&T account with a login that they recognize. Once you're in, the tutorial will work. Hopefully this helps. The problem was that I was logging in with my normal login, using my personal email.

ATTHelp

Community Support

 • 

203.9K Messages

10 months ago

Hey there Ace5Card , we want to help. Let’s meet in a Direct Message to see what we can do to help with Copyright infringement error.

 

 
Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)

 

Charles, AT&T Community Forums
tonydi

ACE - Guru

 • 

8.5K Messages

10 months ago

@Ace5Card   If by some miracle ATTHelp finds a way for you to access this webpage, please come back and post the solution here.  As it sounds like you already know, it's been an ongoing issue affecting tons of AT&T customers.  I've never seen anyone post a solution that we could pass along to other forum members so they don't have to do this silly song and dance.

New Member

 • 

3 Messages

10 months ago

@tonydi 

I can't even seem to get that far. I've logged into the direct chat, but there is no response. I'm just sitting there waiting for @ATTHelp . Before they threaten to cut off service unless a specific action is performed, they should probably ensure that said specific action is possible. If I work from home, and my internet is shut off, I'm unable to work, and that can't happen. I'm starting to consider finding a new ISP... Here's a screen shot of the error. 

tonydi

ACE - Guru

 • 

8.5K Messages

10 months ago

Shocking.  🙄  

This whole thing is a giant fiasco and has been for a long time.  They have to be aware it's broken because of all of the posts like yours where ATTHelp eventually participates.

I can only presume nothing really happens if you don't do the tutorial because if they truly did follow through with disconnection tons of people would be in here screaming!

ATTHelp

Community Support

 • 

203.9K Messages

9 months ago

Hi, Ace5Card.

 

Thank you for the update, and we are happy that everything is working.

 

If you have any questions or concerns, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

tonydi

ACE - Guru

 • 

8.5K Messages

9 months ago

Terrific!  I can't believe that this is the issue for the vast majority of people who have posted about this problem in the forums over a very long period of time but I'm glad it did work out for you.  I'll suggest that to the next person that comes along and see what happens.

Thanks for following up with your solution!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.