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-Mariana

I recently signed up for TV, Internet and phone with a third party vendor at a Walmart. I was to be billed separately for TV at a rate of $89.99, internet 300 and unlimited landline at $60. When the technician came to install there was no phone service on the order. When he called in to check they offered a rate of $50. There must have been some confusion. The tech suggested I go to an AT&T office to redo the order. They couldn't match either offer. The rep. at Walmart said I would get TV (Choice Program) including HBO Max for two years; unlimited phone and internet 300. I would also get $100 gift card, no contract service, free installation and pay the cancellation fee. I've cancelled all the AT&T services and will mail the equipment back. My complaint is, if AT&T is having non-employee representatives sell product, there should be some guidelines and guarantees in place. I've wasted several hours trying to straighten this out, not to mention the afternoon with the tech. 

Thank you for reaching out to share your experience, @ifree2034.

We apologize for the mix-up in pricing. We'll be sure to pass along your feedback so we can try to avoid these types of issues in the future.

Thank you for contacting the AT&T Community Forums team.

Aminah, AT&T Community Specialist