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potager's profile

Contributor

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1 Message

Mon, Jun 1, 2015 12:33 PM

can't reset password on att/yahoo linked email account

The problem I'm facing is the inability to reset my yahoo mail password, not my att password. When I tried to change my yahoo mail password, it pointed me to att site asking me to login to my att account. My yahoo mail is separate from my att mail so changing my att password doesn't change my yahoo mail password. I even tried a suggestion from other forums to add account under manage sub-account tab but it doesn't work because you can only add pre-set "@att.net" account not "@yahoo.com" account. Please help. 

New Member

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10 Messages

1 year ago

you too huh? this happened years ago once  because they updated their website. if no one answers us, maybe we just have to hope they catch it

ATTHelp

Community Support

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203.5K Messages

1 year ago

We are here to help you get back into your email, .

 

Here is more information on how to reset your password. This article has an accepted solution that will help you with your email.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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10 Messages

1 year ago

yes thank  you but i read this already. i cant follow the steps because i cannot log into myatt.com. please advise further

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