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charlbot's profile



1 Message

Tuesday, January 23rd, 2018 4:54 PM

Can't Access Old Emails, Yahoo Log-In Redirects to AT&T Account ( account)

My AT&T and Yahoo emails were split this month, and I have not been able to retrieve my old emails. The announcement email AT&T sent out said that I could access my old emails by logging in from Yahoo, and my new emails by logging in from AT&T. However, even when I log in from Yahoo, I am redirected to the new AT&T account with none of my old emails. I need access to my old emails to do my taxes and complete other paperwork; what can I do? I am using the same log-in information on both pages, per AT&T's announcement.

Community Support


224.9K Messages

6 years ago

Hello @charlbot

We completely understand how frustrating it is to not get your old email especially during the tax season.

You can get those emails back by visiting this link. It will restore your old emails so you have all the information you need.

Fred, AT&T Community Specialist

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