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NewName
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69 Messages

Thu, Apr 18, 2019 12:55 PM

Cannot sign in to bellsouth.net webmail account

Has anyone else had trouble logging in to bellsouth.net webmail account?  Experienced difficulty yesterday (4/17/19) logging in to a sub-account on Windows 10 PC using Google Chrome browser.  Error message: "Please make sure that your User ID and Password are both correct, and try again."  After several attempts, it finally worked.  But not today at all.  Also tried logging in to primary account webmail on a different computer, Windows 7 Google Chrome and got the same error message.  Is it a problem with the ATT servers?  Nothing has changed on my end--same accounts and passwords used successfully for years.  Hope this is a temporary glitch, but if anyone knows the cause, please reply.  Don't really want to reset passwords if it's an ATT server issue that will be resolved soon.

ATTHelp

Community Support

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204.2K Messages

4 years ago

Hi @NewName,

 

Checking our email is another way we communicate and it is very important! If you are having trouble with your email, not to worry, this website there are some fixes for common email concerns and issues! Hope this helps!

 

Lafayette, AT&T Community Specialist

NewName

Mentor

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69 Messages

4 years ago

Just wanted to update this post to indicate that the sign in issue resolved itself in a day or two after my original post.  I didn't have to do anything special, didn't reset password or anything.  So, that tells me the problem was with Yahoo! server which got sorted out somehow, but never saw a message to customers acknowledging a login problem on their end.  

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