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Mon, Jul 19, 2021 3:09 PM

Cannot receive emails on old "" account

I recently regained access to an old account that had been unused for years. I am able to login and send emails but cannot receive any emails.

Senders get the following message when trying to email me: "Your message wasn't delivered to because the address couldn't be found, or is unable to receive mail"

How do i unblock my account so it can receive emails? Several hours on the phone with customer "support" got me nowhere! Please help.


Community Support


196.2K Messages


We're here to help get your email working again, @mperez0120.



Here is more information to help get your email unblocked. Scroll down to the I sent an email to an AT&T customer but received an error. What does this mean section for steps on how to get this resolved with our block list group. 



Let us know if you have more questions and thank you for contacting the AT&T Community and Forums Team. 



Elmi, AT&T Community Specialist. 

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