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chandlerconsult's profile

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3 Messages

Wednesday, October 2nd, 2019 8:27 PM

Cannot Receive Email from Gmail Account

I am having issues receiving emails from one of my Gmail accounts to my sbcglobal email. I am able to send emails from the Gmail to any other email, and no one has reported issues. I am also able to email the Gmail account from my sbcglobal account, but replying to it does not go through. I have tested both from both the browser and from Outlook. There is nothing in my spam folder or block list that would explain this problem. I do not get any bounceback notifications, the email simply do not show up in my inbox. Anyone able to point me to a solution here? Any help would be appreciated.

_xyzzy_

Expert

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15K Messages

3 years ago

I am able to send emails from the Gmail to any other email, and no one has reported issues.

Do you know that because they replied to your email telling you that or just sent an email to you, i.e., not a reply?

 

I am also able to email the Gmail account from my sbcglobal account, but replying to it does not go through.

With respect to my first comment and this, when you click compose in the webmail, what does the From: say the sender is?  Is it your email address?

 

I have tested both from both the browser and from Outlook. There is nothing in my spam folder or block list that would explain this problem. I do not get any bounceback notifications, the email simply do not show up in my inbox.

Hmm, outlook too?  Makes my suspicion about the From: sender address less a possibility.  FWIW the webmail is the only email that "counts" in that it always mirrors the servers.  So if it's not in the webmail it won't be in your client if it's IMAP (POP though possibly not match the webmail inbox depending on your server delete settings).

Contributor

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3 Messages

3 years ago

I know that other email accounts are getting emails from my Gmail because I tested them on my own secondary accounts.

 

The sender field in my webmail does say it is coming from the correct sbcglobal address.

 

_xyzzy_

Expert

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15K Messages

3 years ago

Just to be clear here you send an email from gmail to your sbcglobal account and it never arrives.   You get no bounce message in gmail sending side.  The sbcglobal account's webmail inbox, trash, spam, and archive are all empty, and there are no blocked addresses nor filters.  Similarly with outlook.  Yet yo can send to yourself from that sbcglobal account and others can send to that account as well.  Only sending from gmail doesn't work.

 

If that's the case I don't know where the email might be going.  I think I've seen at least two other threads in the past six months where an email just disappeared into the "ether" under similar circumstances with no valid explanation why? 

Contributor

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3 Messages

3 years ago

https://support.google.com/mail/thread/9442941?hl=en

At one point I had found this google thread about the same symptom, someone suggested that it is possibly a server black-list on the Yahoo servers that is blocking specific email accounts

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