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2 Messages

Monday, June 5th, 2017 5:04 PM

cannot log in to yahoo mail after unmerge att/yahoo account

I cannot log in to yahoo mail agter unmerger ATT/Yahoo account.

I contacted Yahoo and here is the response: 

""Hi Dzung,

Thank you for contacting Yahoo Customer Support.

I understand the inconvenience this issue has caused you. But unfortunately we won't be able to assist you with this issue.

Please contact:

AT&T accounts

  • Call them directly - 1-800-288-2020
  • Go to their help site - AT&T Help Support
  • Change your password -  AT&T

Thank you very much for your efforts and for understanding.
Yahoo Customer Care ""

And here is  one of may the responses from ATT:


Subject: Re: cannot log in yahoo mail after unmerge
From: ATTCares
Date: 06-05-2017 4:52 AM


We apologize about the issues. We are not able to do anything with the account due to the portion being completely terminated. The Yahoo account should unmerge at this point, but appears to be an issue with it being terminated as well, which we cannot change. You will have to reach out to Yahoo to reactivate your Yahoo account.

Thank you,

ATTU-verseCare " 


**** I do believe it is  in the ATT since I can still log in the and change the password.

I have some important email and cannot access since May 26, 2017. 

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