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pszumski's profile

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1 Message

Tuesday, May 3rd, 2022 1:57 AM

Cannot Combine all AT&T accounts to one ID

From AT&T “Go to my account”, I selected -

“Combine all your AT&T accounts to one ID”

I was able to link one of my email subaccounts without any problem.

When I try to link a second email subaccount, I keep getting the following message (for over 3 weeks now):

"Sorry, but we can't combine [email scrubbed] with your first ID, yet. We're adding more accounts you can combine into a single ID, so please try that ID again later."

 

I can still access the second email subaccount on my phone, but when I try to access it from my desktop using MS Edge, I get this message:

Looks like you’ve tried to sign in unsuccessfully too many times. Recover your ID or reset your password to continue.  CARE CODE: 205.2 [LU003]


What do I need to do to access the second email subaccount on desktop using MS Edge?

Accepted Solution

Official Solution

Community Support

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232.4K Messages

2 years ago

We're happy to help with accessing your second email, @pszumski.

 

We recommend resetting your email password to resync your account. To reset your password:

  1. Go to myAT&T.
  2. Select Forgot password.
  3. Fill out the password info.
  4. Choose security questions or temporary password and follow the prompts.
  5. If you choose a temporary password, we’ll let you know where we sent it.
  6. Create your new password.

Remember to wait a full 24 hours after the reset to ensure your account fully resyncs.

 

Let us know if this helps. 

 

Elmi, AT&T Community Specialist.

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