
Tutor
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2 Messages
Cannot access my eMail through Yahoo.com
I have always accessed my AT&T (swbell.net) email account through Yahoo. For the past month, after I put in my email address, I get redirected to https://loginprodx.att.net, where I have to re-enter my email address, and enter the password. I am then re-directed back to Yahoo where I can access my Mail.
Except today... On redirect to https://loginprodx.att.net, after I enter my email address and password, I get the error message "Please make sure that your User ID and Password are both correct, and try again." The email address and password I entered are correct, after the first two failures I typed them onto a notepad, then copied and pasted them in, but still I'm getting that error message. I've closed out my browser, clearing the cache, tried again, same message.
I was worried that someone had hacked my email and changed the password, so I tried to signin to my att.com account, which is the same email and password, and I logged in successfully. Obviously, that is how I found this forum. I do not need instruction on how to reset my password, thanks...
1. Why is my yahoo.com signin now redirecting to https://loginprodx.att.net to signin?
2. Why does my email/password combination work to sign into my att.com account, but no longer work to sign into my yahoo/email account?
Please help, I really need to access my Primary email. I am writing this from my Secondary AT&T/Yahoo email account, which I am able to access today, so I will get a notice if you reply.
Accepted Solution
Official Solution
LaureBelle
Tutor
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2 Messages
4 years ago
*Update*
I followed the instruction to Access your email on the web on the following page, and was able to successfully log in to my email that way.
https://www.att.com/support/article/dial-up/KM1010436/
I will continue to access my email via att.net > Mail from now on, hopefully it will be more reliable than starting at yahoo.com. This is not the first time I've had problems with that redirect to https://loginprodx.att.net not accepting my correct email address or password.
Yahoo + ATT email signin behavior has changed, and it's quite buggy now.
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