Cannot access long time @swbell.net email

The "support" people are particularly clueless about this email issue a ton of people are having.

You need someone way up the ladder to take ownership of your situation.  The best way to do that is to fill out the form HERE.

Ignore the stated purpose on the form.  This will be responded to within 24 hrs by someone from the Executive Care team at AT&T and they can get things done.  Once you submit, make sure you're ready to get a call from a number that isn't familiar.  If you miss it your chances of calling back and getting a successful result goes down.

Good luck!

Hi Tammy-

My name is Laura, and I'm with the business team. Your email issues have been sent over to me for further assistance. I have an offline team that I can escalate to that handles these types of issues. Please allow 24 to 48 business hours for a manager to get assigned to your case and get back with me on a resolution. If you should need anything at all, please don't hesitate to reach out to me via private message. I will follow up with you once I see a resolution.

Thank you,

Laura G.

Business Social Media Manager

Hello Tammy,

My apologies for the delay. I've heard back from the escalations team and your email and accounts have been synced. If you have any password issues then you will need to reach out to Business Care and speak with our Digital Assistance Team. Let me know if you have any questions.

Laura G.
AT&T Business Social Media

Thank you for getting back to me.  You're the only contact that I've had.  What do you mean "synced"?  It is a locked account and password issue that is my current problem, so that's where the help is needed.

If my "[email scrubbed]" e-mail account is "synced"... what is it synced with?  Thanks

The expert mentioned something about syncing the email address so there were no mismatches. At this point you will need to call Business Care at 866-288-7629 and aske to speak with our Digital Assistance Team. I can set up time tomorrow or next week to bridge you in if you need me to.

That would be great!  Tomorrow at say 1:30 or so to connect me with the correct team to solve this.

I will be happy to call you at that time.

Laura G.
AT&T Business Social Media

Thanks for calling.  I called the number for Digital Assistance, and was told that my case (#226236561), which was filed on 2/3/22, is "in line" to be addressed by a web site software engineer and they will call when they get to me.  So I guess I just sit tight and wait.  Thanks again for trying to help.

Did that team happen to mention how long it takes for those cases to get worked and for someone to reach out to you?