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Fri, Jan 10, 2020 4:19 PM


I keep getting "not found on accelerator check location and try again" message when I attempt to login to my email as of this morning. I have cleared history, cookies, cache, etc. My browser is up to date. The suggestion on the forum to reset password is useless since I can't access my email to retrieve a new or temp password and can't reset from the login screen/box. I see there are numerous others who have experience this issue in past months. AT&T: PLEASE solve this problem. This is frustrating and unacceptable. I have a prodigy.net address.


Community Support


200.5K Messages

3 y مضت

Hi there, @CLCO.


We are happy to help you regain access to your email account. When receiving error messages review our Email Support Article. There are steps provided to help you. If you have any further concerns and need additional assistance, do not hesitate to reach back out. Let us know how this works for you.


Ariel, AT&T Community Specialist

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