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klitch's profile

Contributor

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1 Message

Saturday, December 13th, 2014 7:36 PM

Cannot access Bellsouth email

I cannot remember my bellsouth password and my old computer with it crashed.  I tried resetting it and the security questions do not look like q's I would have used when I set it up.  (favorite childhood pet name and I had none).  So, resetting it doesn't seem to be an option. I am no longer an AT&T customer but was able to log into my old account and still don't see anywhere to find the bellsouth mail.  And, chat doesn't seem to work since I am only using webmail and o longer Uverse or phone service.  Seems there should be a way to reset it by sending an email to a different email address?  Or a text to a cell?


Help please and thank you!  🙂

Former Community Manager

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10.4K Messages

9 years ago

 

Hello @klitch 

 

Unfortunately, if you don't have an Internet account with AT&T, AT&T can't reset it using your account information. You can call our web support team at 1-877-312-5550 to see if there are any other options, but without an account, it's hard to tell if your account ownership can be verified through AT&T.

 

Please let me know if you have any other questions.

 

Thank you,

Dmitriy

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