Contributor
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1 Message
Cannot access Bellsouth email
I cannot remember my bellsouth password and my old computer with it crashed. I tried resetting it and the security questions do not look like q's I would have used when I set it up. (favorite childhood pet name and I had none). So, resetting it doesn't seem to be an option. I am no longer an AT&T customer but was able to log into my old account and still don't see anywhere to find the bellsouth mail. And, chat doesn't seem to work since I am only using webmail and o longer Uverse or phone service. Seems there should be a way to reset it by sending an email to a different email address? Or a text to a cell?
Help please and thank you! 🙂
ATTDmitriyCM
Former Community Manager
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10.4K Messages
9 years ago
Hello @klitch
Unfortunately, if you don't have an Internet account with AT&T, AT&T can't reset it using your account information. You can call our web support team at 1-877-312-5550 to see if there are any other options, but without an account, it's hard to tell if your account ownership can be verified through AT&T.
Please let me know if you have any other questions.
Thank you,
Dmitriy
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