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New Member

 • 

6 Messages

Fri, Apr 2, 2021 1:26 AM

Closed

can not download AT&T Internet Security Suite

Sign in to download AT&T Internet Security Suite powered by McAfee.

Get it

I clicked  "Get it" to link to "English Download". By clicking it, Go to the 

McAfee together is Power page with this error message:

  • A System Error occurred. Please try again.

If you continue to experience problems, please contact Customer Support.

Please help

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

ATTHelp

Community Support

 • 

204.2K Messages

2 years ago

We're here to help with your security suite download @gwoliangc.

 

We understand that you're having trouble with downloaded security suite and we know that can be frustrating.

  • Have you tried using a different browser and what browser are you currently using?
  • Also, is there any other security software on you device?
  • Are you logging in with your AT&T email account?
  • Install AT&T Internet Security Suite

Please let us know so we can further assist you.

 

Charles, AT&T Community Specialist

New Member

 • 

6 Messages

2 years ago

I tried both edge and chrome, none is work. Chrome is my default. I have windows security.

Yes, I tried both *.bellsouth.net and *.gmail.com that I can login to my Myatt.

Yes, I started from

  • Install AT&T Internet Security Suite
  • by clicking "Got it", then "English download", then login with ID and password.
  • after that, shows the message:
    • A System Error occurred. Please try again.

    If you continue to experience problems, please contact Customer Support.

ATTHelp

Community Support

 • 

204.2K Messages

2 years ago

Let's get to the bottom of this, @gwoliangc!

 

Are you currently using a qualified internet plan?

 

Internet plans of 3.0Mbps or higher qualify for free AT&T Internet Security Suite.

 

Let us know!

 

CalebP, AT&T Community Specialist 

New Member

 • 

6 Messages

2 years ago

yes, i have Internet 18。I install AT&T Internet Security Suite in four pcs, after one is died,  I am tried to install a new one.

New Member

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2 Messages

2 years ago

I am having the exact same problem as gwoliangc. Come on ATT, get your act together. I called support yesterday and McAfee. McAfee told me this is a problem others have had and it's on ATT end. ATT tech support did not have a clue, would not believe me and wanted to try a bevy of unrelated solutions - no doubt from a script that has nothing to do with this problem. Ridiculous.

gwoliangc, did you eventually find a solution?

New Member

 • 

3 Messages

2 years ago

I have the same issue I have internet 1000, and I get the exact same message: System Error occurred. Please try again. 

Tried 3 different browsers, restarted system, everything is up to date.

New Member

 • 

4 Messages

1 year ago

I too runs into an issue.  When I click on Get It button it brings me to screen where I click on English Download button.   From there it brings me to McAfee.com site where I can buy the software.   Supposedly next step was "Read and accept the End User License Agreement and follow the prompts to complete your installation."

ATT Support opened a ticket for the problem few days ago and yet to hear back with solution.

Its disappointing to see this issue has been going on for a while now.

New Member

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2 Messages

1 year ago

I have same problem  Just switched to ATT a couple of days ago.  Can't download the internet security package.  I chatted with someone and their only solution was that the problem was at McAffee and I should wait a day and try again.  Well, I've waited and it still doesn't work.  Come on ATT!!!

dkdk105

New Member

 • 

42 Messages

1 year ago

AT&T help-can you please give us more information about what the problem is and if it will be fixed?

New Member

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6 Messages

1 year ago

i have the same problem. I spoke to att support and they transferred to Mcfee support.  he said the problem exists and they are working on it.   he said he will open up a ticket.  I asked for the ticket number, and he said it will be on the att.net email.  email never came!   Maybe i should have stayed at xfinity?

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