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Tuesday, April 21st, 2020 6:39 PM

Can I keep my address if I switch ISPs?

Hello AT&T Forms,

Today I just briefly had the question if I dared switch to a competitor (say Comcast), could I keep my email? I understand it's a Yahoo Account, however, I use it for almost everything and I wouldn't want to have to restart with a fresh new one and figure things out. ( I really I am not in the mood to contact customer service at the moment about this one little question that I couldn't find anywhere online)

Thank You Very Much!

Accepted Solution

Official Solution

Community Support


232.4K Messages

4 years ago

You can keep your email, @ben2207563.


If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on the AT&T internet account, you will lose access to the email until it is resolved. If you break terms and conditions, the email will be deactivated.


We hope this information is helpful to you, let us know if you need any further assistance!


Ariel, AT&T Community Specialist

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