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jmshoe's profile

2 Messages

Thursday, January 18th, 2024 5:52 PM

Blocked Website

I'm having and issue with my company's website being blocked broadly on ATT networks. We previously had issue with our prior website hosting provide and recently have moved to Wordpress, however, we're still receiving reports that people are not able to access the website when on their ATT network. 

Has ATT broadly blocked our site? If so what steps can we take to resolve this issue. Website: https://www.greenstreethomebuyers.com/

Thank you,

Jason Macht

Green Street Home Buyers

Community Support

 • 

231.4K Messages

3 months ago

Hi @jmshoe, we understand the importance of accessing your websites. We'd be happy to help you get your website unblocked.

 

We recommend that you send an email with your domain and IP address of record to email address: abuse_rbl@abuse-att.net.

 

In the subject line of your email please use: "Whitelist Request - Domain (insert your domain) - IP address (insert your IP address)"

 

You should be aware that our IP team does get a lot of these requests a day, so it could take some time for the resolution.

 

Please feel free to reach out to us for any assistance.

 

Thank you,

 

JasmineS, AT&T Community and Forum Specialist

2 Messages

3 months ago

Thank you, I've submitted my request. Hopefully this clears things up.

Community Support

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231.4K Messages

3 months ago

Hi @jmshoe, thank you for submitting the form and updating the same. Kindly, wait for our team to get in touch with you.

Please feel free to reach us back for any further assistance.

 

Thank you,

 

Sarah M,

AT&T Community Forums Specialist

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