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FlyGuy56's profile

Tutor

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4 Messages

Friday, February 10th, 2017 6:50 PM

Blocked IP and can't get removed from blacklist

Some of our clienst are having difficulty sending emails to any ATT address. The sending IP that is blaclisted is 67.225.240.237, which is for host.greatlakesstate.hosting. This is a barnd new hostdomain and new hosting there should be no reason for being blacklisted. 

Community Support

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1.3K Messages

7 years ago

Hello @FlyGuy56 If your IP address, Domain or Email is being blocked by AT&T, please use this form to submit an unblock request online:

http://rbl.att.net/cgi-bin/rbl/block_admin.cgi

 

More tools are available here: att.net/blocks

 

Tutor

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4 Messages

7 years ago

I have already done that and never received a reply. We have filled out
the forms, used chat to try and get support to do something and still no
support! Our clients are very unhappy as they can't communicate easily
with their customers who use ATT addresses. This is ridiculous, no other
ISP has this problem and there isn't a valid reason to be blacklisted.
Can't somebody do something? My boss is losing patience and talking
about filing a complaint with the FCC, I would hate to see that, but
something has to be done.

Regards,
FlyGuy56

ACE - Expert

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35.1K Messages

7 years ago

Keep in mind that although your host may be new, there are no new IPv4 addresses under the sun.  They are continuously being reused.  How do you know there isn't a valid reason to black list the IP?  Do you actually think they randomly just stick IP's on their RBL without reason?  The user of that IP immediately before you could have been the world's most notorious spammer.  AT&T will not quickly pull it off their RBL if that was the case until they have a chance to confirm.

 

 

Tutor

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4 Messages

7 years ago

Yes, I understand the principle of IP usage. My point is we have gone
thru our server with a fine tooth comb and booted off anybody even
marginally questionable. How long our are clients going to be penalized
for what somebody else may have done. I appreciate what you are dealing
with, but you must have some provisions for clearing IP's in a
reasonable time, when they are obviously being blacklisted for a reason
that no longer even exists. How long does this process take and what do
we tell our clients while they are prohibited from doing business with
anybody who has an AT&T email address? I'm not trying to be difficult,
I'm just stuck in the position of trying to explain to people who don't
have a clue as to the why's and how's of the situation. They just expect
their email to work regardless. Anything that can be done to expedite
the situation would be appreciated!

Regards,
FlyGuy56

Tutor

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4 Messages

7 years ago

That has already been done, It was the first step we tried. Thanks anyway.

New Member

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1 Message

2 years ago

We have a client on the blocklist as well. 

It appears that http://rbl.att.net/cgi-bin/rbl/block_admin.cgi no longer exists. We've been on hold for 57 minutes trying to reach someone about the blocklist. Is the only option we have to wait 7-10 (which many people are saying can easily be a month) to have you remove a block? We're not on anyone else's blacklists. 

You've given us no explanation as to why we're blocked and the error message 553 5.3.0 isn't in any way helpful. 

Community Support

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231.4K Messages

2 years ago

Let's get you unblocked, @Aegis13!

 

If you view the section titled How do I unblock emails? a drop down will appear with a hyperlink. Select that hyperlink and a new window will appear allowing you to email our abuse team. They are the team that will be able to assist with your concern.

 

If you need further help, please create a new thread as this one is subject to being closed since it is over five years old.

 

Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist  

ACE - Guru

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9.9K Messages

2 years ago

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