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MCS_CT's profile

Contributor

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1 Message

Monday, June 4th, 2018 6:28 PM

Blocked IP address

I have a client who's IP address is blcoked by ATT servers.  Their IP is clean and I cna't find it on any blacklists.  I have emaield (abuse_rbl @ abuse-att.net) MANY times and nothgin happens.  Please help.  Here is the message I get in the bouncebacks. (wiht the IP removed)

 

ff-ip4-mx-vip1.prodigy.net #_is_blocked.For assistance forward this email to abuse_rbl @ abuse-att.net> #SMTP#

 

Thanks

Rich

Community Support

 • 

232.3K Messages

6 years ago

Hi there @MCS_CT,


Thank you for bringing this to our attention via the Community Forums. I completely understand the importance of being able to email a client of yours. It's my pleasure to guide you through the steps to get this fixed. We have a great article which will go over everything you need to know about unblocking a domain. You can also send an email to abuse_rbl@abuse-att.net including the details you have regarding this matter.


I hope this helps! Have a beautiful rest of the day.


Jess, AT&T Community Specialist

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