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Evan.mcc's profile

Contributor

 • 

2 Messages

Thursday, February 15th, 2018 2:48 PM

Blacklist removal request

My company uses Sendgrid as a means to relay signups, password resets and invoicing to clients, however our direct IP address (168.245.66.100) from the Sendgrid system is blocked by the ATT filters with the error 553 5.3.0 

 

Assistance in removing the blacklist would be appreciated, as this is impacting our business.

 

Blocked.jpg

 

Thank you,

Evan

1 Attachment

Community Support

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225.5K Messages

6 years ago

Hello @Evan.mcc,


My name is Laura, and I'm with the business team. Your blacklist issue have been sent over to us for further assistance. We will be more than happy to help you. If you still need assistance please private message us the following information at http://go.att.com/8f8ee697.


Include the following:


Published Mail Practices:
Terms & Conditions -
Anti-Spam Policy -
End User Service Agreement -
Prohibited Content & Commerce Statement -
Subscribe link-
Unsubscribe link-

Contact information:
Your Full Name -
Your Phone Number -
Name and Address of your Organization / Company -
Email address associated with this Domain Name -


Thank you,

Laura G.

Social Media Manager



Contributor

 • 

2 Messages

6 years ago

Thank you very much for resolving this,

is there any particular reason we ended up on your Blacklist?

Thanks again,
Evan

Community Support

 • 

225.5K Messages

6 years ago

Hello @Evan.mcc,


Your welcome. We are happy that this issue is resolved for you. Please visit our Blacklist thread (http://soc.att.com/2o2bPZt) for more information and preliminary blacklist removal tasks. If you have any other questions, please send us a (http://soc.att.com/2o7zl7a) . Thank you, Lisa

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