Contributor
•
2 Messages
Blacklist removal request
My company uses Sendgrid as a means to relay signups, password resets and invoicing to clients, however our direct IP address (168.245.66.100) from the Sendgrid system is blocked by the ATT filters with the error 553 5.3.0
Assistance in removing the blacklist would be appreciated, as this is impacting our business.
Thank you,
Evan
ATTHelp
Community Support
•
215.1K Messages
5 years ago
Hello @Evan.mcc,
My name is Laura, and I'm with the business team. Your blacklist issue have been sent over to us for further assistance. We will be more than happy to help you. If you still need assistance please private message us the following information at http://go.att.com/8f8ee697.
Include the following:
Published Mail Practices:
Terms & Conditions -
Anti-Spam Policy -
End User Service Agreement -
Prohibited Content & Commerce Statement -
Subscribe link-
Unsubscribe link-
Contact information:
Your Full Name -
Your Phone Number -
Name and Address of your Organization / Company -
Email address associated with this Domain Name -
Thank you,
Laura G.
Social Media Manager
0
0
Evan.mcc
Contributor
•
2 Messages
5 years ago
is there any particular reason we ended up on your Blacklist?
Thanks again,
Evan
0
0
ATTHelp
Community Support
•
215.1K Messages
5 years ago
Hello @Evan.mcc,
Your welcome. We are happy that this issue is resolved for you. Please visit our Blacklist thread (http://soc.att.com/2o2bPZt) for more information and preliminary blacklist removal tasks. If you have any other questions, please send us a (http://soc.att.com/2o7zl7a) . Thank you, Lisa
1
0