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New Member

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10 Messages

Wednesday, November 10th, 2021 9:06 PM

Closed

att.net/iss no longer downloads ATT-McAfee or provides management

att.net/iss used to download ATT-McAfee ISS but now it just goes to the standard McAfee website where the only options are standard paid plans. att.net/iss also used to have a link to manage my ISS use, particularly to disconnect a retiring computer and install the program on a new one. That link no longer exists. Is this all part of a grand plan to make ISS dysfunctional or just random incompetence.

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

Community Support

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232.9K Messages

3 years ago

We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience.

 

If you have any questions, please let us know.

 

Thank you for contacting AT&T Community Forums. 

 

Raiden, AT&T Community Specialist 

 

New Member

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10 Messages

3 years ago

Thank you for responding. One possibly useful clue is that my ATT online account required me to change my password recently. McAfee wants me to log in with the user name and password that I originally (years ago) used to register the product and it doesn't accept me with either the new or old password. In the past I managed my ISS at an ATT-McAfee website but perhaps this connected to a behind-the-scenes McAfee account.

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