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Friday, December 6th, 2019 11:08 PM

AT&T Yahoo account login problems

I have called and chatted with AT&T several times (well over 4 hours now) about this problem.  It would seem something happened earlier this week or last with the way ATT connects with the Yahoo backend system for email authentication.


When I try logging in from the Yahoo!mail page I get the endless username > password > username > password … cycle with no indication that there is a problem other than it keeps asking for username so the login never passes.  When I try to login from ATT.NET I get the ATT login screen but now I get the error "Your account has been loced due to too many failed logins.  Please, contact AT&T operator" but they do not explain the best way to do that and no one in regular tech support areas now how to help.


Back many years ago several pre-AT&T RBOCs (mines was SBC) allowed customers to create accounts under the domain.  Now it would seem those accounts are orphaned - not in the Yahoo system and now not in the AT&T system either.  I have an account that works properly so I know they still have the connection to the Yahoo backend system.


I am trying to figure out how to do one of two things:  remote the ATT link from Yahoo so it becomes a regular Yahoo account or 2) re-establish the link so Yahoo can see the underlying ATT account even though it ends with rather than


This should not be that hard for one of the largest companies in the world.

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