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New Member

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3 Messages

Tuesday, December 14th, 2021 9:56 PM

AT&T Will Not Help Me Reset my "Free" email Account

I used to have internet/mobile service with ATT. Now that I've disconnected services, they will not assist me to reset my email password.

Community Support

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230.7K Messages

2 years ago

We're here to help you with your login concern, michellnkids!

 

We have a current known issue we are facing, where we are unable to request password resets for AT&T e-mails not associated with an active AT&T account. This may be the case in regards to your e-mail.

 

While we do not have a current estimated time for a resolution, we suggest reattempting to login in 72 hours.

 

If you have any further questions or concerns, please let us know. Thank you for being a part of our AT&T Community!

 

Donovan, AT&T Community Specialist

New Member

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3 Messages

2 years ago

This reply is absolutely pointless. Also, it is assigned as a sub account to another ATT account I can currently log into. I can navigate once logged in to manage email and I see  the email login I’m trying to reset password on so I beg to differ unless you mean a non PAYING account 

New Member

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20 Messages

2 years ago

@michellnkids 

Your lucky you can still log into the ATT master account.  ATT has had trouble reseting peoples email password for a bit now. They don't seem to care to help or fix the problem. 

New Member

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3 Messages

2 years ago

Yea but it’s frustrating as it shows me my sun email account I’m trying to reset password on and has a password edit button but says I have no access to it!! Just seems wrong to keep an email box hostage like that. It’s like the US postal system giving you a mailbox, filling it every day with mail, locking it and keeping the key. What ATT is doing is wrong!!

New Member

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1 Message

2 years ago

Has anyone been able to reset their password after all of this? I am incredibly furstrated. Was given a ticket from ATT and told that a Yahoo rep would call me in 3-5 business days. It has now been 7. I am in desperate need to get into my email. This is frustrating! Not sure I would ever go back to ATT as a service provider!

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