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Protect yourself online

New Member


5 Messages

Wednesday, December 29th, 2021 5:20 AM

AT&T Timeout popup message when browsing

Windows 10  Firefox 95.0.2

I'm concerned about possible fraudulent spoofing of AT&T, seeking personal account info, on my computer while browsing:

I rarely log in to my AT&T account online. Periodically, I get an AT&T popup message come up while I'm in the middle of browsing the internet. This has continued despite numerous Windows updates and on-off and restart cycles. Today, I had just downloaded a file, and when I clicked on the file in the Download drop-down menu, instead of my file coming up, the following tab came up with the AT&T logo and the message:

[AT&T logo]

"We want to keep your info safe

We haven't noticed any activity in a while.

We're redirecting you for your security."

Below this is a blue block to click on that says:

"OK, got it!"

The address for the new tab was:


I did NOT click on my AT&T tab--this came up in the middle of downloading a file.

If this is a legitimate AT&T message, STOP IT! I do not want AT&T hijacking my computer in the middle of a download or any other operation, creating a new tab on my browser, and then opening a pop-up window that looks like classic spam or fraud activity, then giving me an ambiguous and even more suspicious choice to click on: Got it!


If it is NOT legitimate, I need to know how to report it to your Fraud Department. There are no instructions, anywhere, on your website for reporting this type of spoofing of AT&T while online, only for email or text fraud or spam.

ACE - Sage


118.2K Messages

2 years ago

Moving this post to the internet for him. This has absolutely nothing to do with cell phones

Community Support


232.8K Messages

2 years ago

We understand the need to keep your information safe when you're online, noemailtexts.


This is likely not a legitimate message from AT&T, since it comes up when you're not logged in to the website.


We suggest that you clear your browser history, cookies, and cache to clear out and refresh any information that's stored in Firefox. We also suggest reading through our resources on AT&T Internet and Email Security to learn how you can keep your online experience as safe as possible.


Lastly, try using a different browser. If you only get the popup on Firefox, it's possible that there's a security issue going on, but clearing everything out should take care of it.


Thanks for reaching out. If you need help with anything else, let us know.


Aminah, AT&T Community Specialist

New Member


51 Messages

1 year ago

typical nonsense att.net issue = random shutdowns, logouts, password updates ...

and the dreaede3d (DONT) Care Code 205.

att wants us to go away

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