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t26572
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Helpful 1

Contributor

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10 Messages

Sun, May 16, 2021 4:07 PM

Closed

AT&T Security Suite can't download

When I try to download the software I get the following error: "A system error occurred. Please try again." I have tried this multiple times over several days, it doesn't work. I successfully downloaded to 2 different PC's in January. So I should still have 2 licenses left. During one of my tests, I received a message about server not available.

I had Norton installed on my PC. I uninstalled it and ran the Norton removal tool. Then I ran the McAfee pre-installation tool. When I try to DOWNLOAD the software I get the above error. I performed all these tasks under my ADMIN id. I get the same error when I try to access the McAfee account manager from the AT&T download page(https://uversecentral3.att.com/uvp/myhome/mam/!ut/p/a1/hY65DoJAFEW_hYJ25iFr7EZCkEWJWgjTGDZhDDAERr5fJJair7s35-Q-THGMaZdOrEoF413avDM1bsFG0UALIHQ3CgESOop_iY6KDfoMJDMAK0fgn3_FdEFsl-w1MwRwT9oOPPMQBc7ZUsEzPsCPCR_TquHZ8m5Cuky1KkyH8l4O5YCew1zXQvTjVgYZOCtyxIoe5Q2vWIdSIVDOWxm-uTUfBY5XFNy3MTz0ZgqJJL0Af78JMg!!/dl5/d5/L2dBISEvZ0FBIS9nQSEh/) link.

So, how do I get a link that works?

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

t26572

Contributor

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10 Messages

2 years ago

I previously scanned similar forum posts and noticed this problem has been around for a while. I re-scanned after my post and found a comment form thinkalo saying they fixed it by calling "AT&T technical support (800-288-2020) and asking for help installing AT&T McAfee Interne Security Suite AND ask to speak to a Technical Support agent via phone." I did this and I too had my problem resolved my a McAfee technician. He said that this is a problem with AT&T but gave me a work around link (NOTE: This did not solve the (Edited per community guidelines) AT&T problem). Please note that the technician took control of my PC to do the install.

(edited)

JefferMC

ACE - Expert

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30.3K Messages

2 years ago

Did you happen to note how the McAfee technician accomplished the install?

t26572

Contributor

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10 Messages

2 years ago

JefferMC - Yes I did, BUT, since this is AT&T property I don't feel comfortable sharing it. So to get the solution, you have to call tech support and get transferred to McAfee support. Sorry. :-(

ATTHelp

Community Support

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204.2K Messages

2 years ago

Let's get the security suite set up, @t26572!

 

Just to clarify, were you able to get it installed with the tech support agent before?

 

What AT&T problem did you still need help with? 

 

Please let us know! Looking forward to getting this resolved!

 

Raiden, AT&T Community Specialist 

t26572

Contributor

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10 Messages

2 years ago

Yes, I was able to install it on 2 PC's, which takes me to the 4 ACTIVE PC count. However, the standard link to get McAfee still doesn't work which is why I said there is still a problem (for other AT&T users).

I have a similar problem with the McAfee account administration link - it doesn't work. I have 2 INACTIVE devices in the list and have no way to remove them because I can't log in from these devices to "de-register" the software. Depending upon your response to this, I may open another forum issue for this problem.

ATTHelp

Community Support

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204.2K Messages

2 years ago

Thanks for the clarification, @t26572!

 

You may want to try running the McAfee Consumer Product Removal tool.

 

It's possible that there may be some old files interfering with the install. 

 

You can find it in this article under step 4: http://sm.att.com/126f60ab

 

Let us know if that helps!

 

Raiden, AT&T Community Specialist 

Cat4Tunes

Tutor

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12 Messages

1 year ago

I did all of the above and still cannot load the Security Suite.  I have enough upload speed to qualify for free install.  The last time this happened, I also had to call support and get a McAfee person to remote in and install it.  I guess that I will have to do that again. AT&T needs to work with McAfee to get it to work.  When I click the download, it just takes me to the McAfee buy screen which is not related to AT&T.  It doesn't even show the $5 version that AT&T is supposed to offer.

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