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New Member

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2 Messages

Wed, Jan 8, 2020 11:28 AM

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AT&T McAfee Security Expiration

My AT&T McAfee software is expired. Is this still included with AT&T Internet service? Please help!

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

Accepted Solution

Official Solution

ATTHelp

Community Support

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204.2K Messages

3 years ago

We'd love to help you get the AT&T internet security suite renewed, @oldmaid828.

Please note that you can get the AT&T Internet suite powered by McAfee for free as long as you have internet service plan above 3.0Mbps.

To get started, please uninstall our existing software, refresh your device and then Download and Install the AT&T Internet Security Suite on your device.

Let us know if you need anything else, we're always here!



Yetty, AT&T Community Specialist

New Member

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14 Messages

2 years ago

  • A System Error occurred. Please try again.  The AT&T link provided DOES NOT WORK!!!!!!!!!!!

(edited)

ATTHelp

Community Support

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204.2K Messages

2 years ago

We're here to help, @thinkalo 

Are you trying to install the Internet Security Suite? 

 

If you are trying to download the Internet Security Suite there are certain points that does have to be addressed prior to installing. 

Let us know of you have additional questions. 

Deandra, AT&T Community Specialist 

New Member

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14 Messages

2 years ago

What part of your link does not work do you not understand....jeez  YES, I'm frustrated a Billion Dollar company doesn't have a web site that actually functions and is accessible to long term forever AT&T customers.

(edited)

ATTHelp

Community Support

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204.2K Messages

2 years ago

@thinkalo 

Have you tried using a different web browser to access the links and download the internet suite? 

Have you cleared the cache and cookies

We'll be awaiting your reply. 

Deandra, AT&T Community Specialist 

New Member

 • 

14 Messages

2 years ago

I cleared the cache and cookies. 

  • A System Error occurred. Please try again.

If you continue to experience problems, please contact Customer Support.

(edited)

ATTHelp

Community Support

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204.2K Messages

2 years ago

@thinkalo 

Do you have any other security or malware blocking software on your PC? 

If so, this could be keeping you from accessing the MacAfee internet security suite. 

This may also be an authentication error on the MacAfee server. 

You may contact them and they can provide you with additional troubleshooting steps. 

Here is their support page.  

Let us know if you have additional questions. 

Thank you for contacting AT&T Community Forums. 

Deandra, AT&T Community Specialist 

New Member

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14 Messages

2 years ago

That support web page is useless.  Many thanks anyway.

ATTHelp

Community Support

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204.2K Messages

2 years ago

Hey @thinkalo, we understand that you're still having trouble.

 

Just to make sure we understand you correctly.

  • Are you getting that error when trying to download or when trying to access site?
  • If your getting that error when downloading you can try using a different web browser.
  • Is McAfee already installed on your PC?

Please let us know so we can further assist you.

 

Charles, AT&T Community Specialist

New Member

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2 Messages

2 years ago

I have the same problem and followed the steps Still nothing

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