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jetset516's profile

Contributor

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19 Messages

Tuesday, November 16th, 2021 3:40 AM

Closed

AT&T Internet Security Suite

I'm trying to access and download the AT&T Security Suite, however I keep getting an error msg
"The AT&T Internet Security Suite is only available to AT&T High Speed Internet and DSL customers at this time."

I'm not sure why, we have high speed internet via at&t. Is there something I'm missing?

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

ACE - Expert

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35.9K Messages

3 years ago

Interesting.  Maybe they're starting to work on the situation.  No one has been able to obtain the McAfee software via the proper channels since at least April 2021, possibly longer.  For most people, they do get through the AT&T website part (where you're getting stopped) and get dumped on the page on the McAfee site where you would order the software as if AT&T weren't supposed to be providing it for you.

Are you logging in with the same account that you would manage your Internet account with?

Contributor

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19 Messages

3 years ago

@JefferMC 

Good idea (signing in under the master account), unfortunately it didn't work. I still get the same error msg :(

 

ACE - Expert

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35.9K Messages

3 years ago

You could work with support to get that message fixed, I think.  But it still wouldn't get you a McAfee installer.  You'll need to contact them or McAfee directly for that anyway.

Community Support

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232.9K Messages

3 years ago

We understand that internet security is important, @jetset516. We appreciate you taking the time to make sure that we are aware of the issue and want you to know that technicians are already working toward a resolution as quick as possible. We apologize for this inconvenience.

 

Raiden, AT&T Community Specialist 

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