Protect yourself online

AT&T related help: AT&T Internet support

grp1212's profile

New Member


1 Message

Friday, March 17th, 2023 12:25 AM

at&t block

When I use my internet connection at home I can't reach, but if I try from my work location I can access Tried multiple devices

Community Support


231.3K Messages

1 year ago

Let's get that site up and working again, grp1212. We understand that you are gettign a blocking message when you go to a legit website. We can look at that together.


There are times when a legit website can be blocked, because the website checker thinks that it is a phishing or scam website. Depending on what internet service you have with AT&T, you might need to make a website exception. Let's show you how to do that.


If you have AT&T Fiber 1000 or higher and the BGW 320-500, then you will need to use AT&T Active Armor. You can access AT&T Active Armor through the Smart Home Manager app.


Here are the steps to allow certain websites.

  • On the profile page select Website filters>Add a website>type the Website Address>select Block or Allow this site> Save

Try this step and let us know. If this doesn't work there is much more that we can do for you.


Matthew, AT&T Community Specialist





Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.