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Adnannesru's profile

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1 Message

Thursday, November 24th, 2022 5:54 PM

App stuck can't be closed

Once I clicked iTune app then close it suddenly on middle screen window appear on top it reads like this " update numbers 

Download now , download over wifi when available "

I chose download now again over wifi then cancel no matter what I click no response 

Stuck there ,still un solved 


Community Support


207.4K Messages

2 months ago

Hey there @Adnannesru, we understand you're experiencing errors with an installed app on your device, and we want to provide further help. 


If you're having concerns with an app you've recently installed, we'd suggest for you to try a few troubleshooting options: 

  • Force close the app and relaunch it - varies on phone, browser, or device operating system.
  • Restart the device - You can find this information in your manual as well.
  • Delete cache in the app - varies on phone, browser, or device operating system.
  • Uninstall and reinstall the app - varies on phone, browser, or device operating system.
  • Download the latest software/OS for your phone or tablet.
  • Test the App while in Safe Mode - On some models of phones, you can test while in Safe Mode.

You may also review our helpful forums article for more helpful tips on ways to resolve your concerns.


In the meantime, feel free to reach back out and provide us with your device make and model so that we're able to provide more device specific support. 


We look forward to helping and thanks for reaching out to the AT&T Community Forums.


Lynn, AT&T Community Specialist


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