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aaavvv's profile



1 Message

Sunday, November 4th, 2018 1:16 AM



I am locked out of my att.net email that I have had for years.  It was fine until yesterday it said enter password on my phone and my password would not work.  My security questions seem to be wrong too. The number it gives me doesn't help. Can you please provide steps to get into an email that you have been locked out of - None of support options work, if you are locked out. Even on my laptop it doesn't work. 


This email address is associated with many banking. medical, etc. logins.  I cannot call  - the 800 phone number and I cannot get support.

Community Support


232.8K Messages

6 years ago

Good morning, @aaavvv.


There are a few different ways to Unlock an email account.

Sometimes waiting an hour and then attempting to access your email account again will work. If not, within the article provided above you will learn how to reset your password.

If you think you may have been hacked, learn what you can do to recover your account and prevent future attacks. Please let us know if this information helps you regain access to your email account.

Ariel, AT&T Community Specialist

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