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mrsanderson404's profile

New Member

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1 Message

Sat, Aug 6, 2022 2:01 AM

Accessing a blocked website

I'm trying to access a website I know is safe.  ATT blocked it and told me to add the address to my Exceptions Page....I've been looking for over an hour and cannot find the Exceptions Page...when I ask on chat or search, it gives me contract language or help with email.....this is a website....HELP!!!

Accepted Solution

Official Solution

ATTHelp

Community Support

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200.1K Messages

2 m مضت

We'll gladly help you add a website to your exceptions list, mrsanderson404.

 

You'll find more information on blocked websites in our guide about AT&T ActiveArmor Internet security. Visit the section titled What if I get a Webpage Blocked notification.

 

The exceptions list is available in the Smart Home Manager. You can use the web version or download the app from the App store or Google Play store.

 

From there, click the notifications button in the top right corner. You'll see the message that the website was blocked. Click on the message, and you'll be given the option to add it to the exceptions list. Visit this forums thread for screenshots of what you should see.

 

Let us know if this information helped, or if you need further assistance.

 

Aminah, AT&T Community Specialist

Accepted Solution

JefferMC

ACE - Expert

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29.8K Messages

1 دقيقة مضت

How do I make this an exception with altering the security of my server.

You cannot.  Making an exception always alters the security of your service by allowing access to something. 

Now, if you want to make the smallest impact possible, then you should use the Smart Home Manager (either the App for your phone at https://www.att.com/internet/smart-home/, or the web app, https://www.att.com/support/internet/home).  When you get there, there should be a notification icon at the top right.  Click on it, and on the resulting page, locate the notification telling you that the site you want to visit has been blocked and open that notification.  There should be a button saying to allow that site.

(edited)

New Member

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7 Messages

2 m مضت

I am trying to receive support. AT&T is blocking access to my employer. 

New Member

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7 Messages

2 m مضت

I talked to AT&T. A modem re-boot worked to unblock my access to my employer. Also, there may be a few unknown issues that we will have to address. 

New Member

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3 Messages

1 دقيقة مضت

A phising alert is blocking me from a site - I need to know how to make this exception. While I understand it very important to monitor phising, I'm very frustrated with the ease of making this an exception.  My companies benefit page is being reported as phising.

How do I make this an exception with altering the security of my server.

New Member

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3 Messages

1 دقيقة مضت

This is my point and why I mention exception. Exception means allowing this access, which is my desired action.   The security armor has blocked access due to an errant phising assessment.  I want to make the site an exception so that I can continue to the site, since I know it not a phising attack.  I'm not trying to disable phising security.  Just don't think it should take more than 2 hours to correct this.  The page that reports the attack should direct the users to the resolution.  

JefferMC

ACE - Expert

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29.8K Messages

1 دقيقة مضت

@lonlewis , did you follow my instructions to Smart Home Manager?  Were you able to remove the block?

New Member

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3 Messages

1 دقيقة مضت

Yes.  Thanks for the reply.  I am able to access the site now.

New Member

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1 Message

1 دقيقة مضت

This very simple process is so unintuitive that it makes me wonder if ATT is intentionally trying to prevent people from accessing certain websites that they consider detrimental to their business. At the very least, the error page should instruct people to add a webpage to their exceptions list “via their notifications”. There should also be identified links SOMEWHERE on the home page or menu to tell you how to add a webpage exception. People should not have to dig through a forum to use this important function. 

tonydi

ACE - Guru

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7.4K Messages

1 دقيقة مضت

I think there's a better explanation than your theory....

"Never attribute to malice that which is adequately explained by stupidity" - Hanlon's Razor

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7 Messages

1 دقيقة مضت

A few updates on my solutions:

1. A modem re-start works well.

2. During the July 4 weekend my 11-year-old Xbox began being blocked using the wired connection. After trying to fix this issue, I began using the wireless option and the problem is gone. My guess is the machine is getting old.  

3. I work for the Army. So are they blocking me? Or is AT&T blocking me? Or maybe both? We recently had a change in access points so I figured that that was the problem and someone on both sides didn't like me using the new access point. I talked to our IT yesterday about this and they said it was a possibility. 

4. I stopped using IObit software and now only use Norton 360. Norton seems to be a much more efficient and effective software program, and it seems to help my new laptop. IObit was okay, but its functionalities caused my older laptop to behave poorly. 

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