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Aidanrs's profile

New Member


1 Message

Thursday, June 30th, 2022 6:00 AM

Why won't AT&T let me apply my ACP discount?

I recently got AT&T fiber and I'm approved for the ACP program, but despite multiple attempts I can't get AT&T to recognize the discount. I did the online AT&T acp form where I input my approved application id multiple times and waited weeks without confirmation. I also called and AT&T just said it must be a problem on the ACP's end so I called them and they said I was fully approved. Anyone else had the run around like this?

Accepted Solution

Official Solution

ACE - Professor


5.3K Messages

1 year ago

Google is your friend. 

If you are experiencing any problems with your ACP benefit, please call us at the AT&T ACP Center (866-986-0963).

Community Support


220.9K Messages

1 year ago

We're here to assist with your ACP discount, @Aidanrs!


We do apologize for the experience you've had with us so far! For the best assistance possible, we recommend that you contact our phone support team at 800.288.2020. We thank you for your understanding.


Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!


CalebP, AT&T Community Specialist 

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