Skip to main content
AT&T Community Forums

Contributor

 • 

3 Messages

Wed, Oct 24, 2018 5:14 AM

Why does ATT Speed Test show my Full Bandwidth, but every other speed test show barely half that?

So, My connection really slow, I pay for the 25meg, but Youtube rarely works without caching, Netflix, or Amazon Prime never got into High Def Mode. It takes an hour to download a 250 meg file from just about any website.  Google and Speed test all show around 12mb per second and it fluctuates wildly.  But the ATT Speed test shows 30mb on the money!|

So, nothing is wrong. right?
I believe that Net Neutrality is dead now.  Att is limiting all other providers and it freaking s-u-c-k-s!

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

 • 

132.8K Messages

2 years ago

Hi @dpfreak42

 

We understand how frustrating slow speeds are! Learn how to optimize your Internet speed here.

 

If you still need assistance, we'll be here!

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

a year ago

9 months later and the issues still abound. 
Speed Tests, outside of the ATT speed test, never see any speed above 12 meg, ever. 
Youtube and Netflix still Cache in the middle of videos, forget watching anything at 1080p, it is not happening, usually 640 is the best I can get.  And don't tell me it is ALL my computers and phones, it only happens when I use the ATT Uverse internet in my home, yet the ATT Speed test shows 30meg every time. 
Again, I believe ATT is limiting speeds of providers intentionally, they killed Net Neutrality. 
I can prove it, if I switch my router over to my backup Verizon hotspot, we can Stream 4k videos without a blink and get 50-60 meg on all speed tests, on all computers, and all phones, on the exact same network.  Switch back to the ATT Uverse Modem and it is about useless. 
I wish I could get Spectrum or Comcast where I live.  I would never use ATT again, EVER. 

Contributor

 • 

3 Messages

a year ago

So looking at this and ATTKevin marked his own response as the "SOLUTION".
Kevin, it is NOT the solution, Please remove your post as the Solution, it is not SOLVED.
And will only be solved when I can drop ATT and get a better provider,  AOL Dial Up is freaking faster. 

Constructive

Employee

 • 

13.8K Messages

a year ago

@dpfreak42your original post was almost a year ago with no response from you after giving you advice he clearly said try this link and if you still have issues then you can contact him.

at&t killed net neutrality? no it was the FCC and its comical you blame at&t for limiting other providers.

heres a snip of the news article:

Net neutrality is dead — at least for now. In a 3-2 vote today, the Federal Communications Commission approved a measure to remove the tough net neutrality rules it put in place just two years ago.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

1 Message

21 days ago

I recently signed up for the 1Gbps speed on AT&T Fiber and am experiencing similar issues.  When I check my speed on the ATT app it shows 999 Mbps down and 900 Mbps up which should be fast enough for anything I want to do.  Something didn't seem right because I was losing connection and overall I didn't see a difference from the older speed I was signed up for.  Not convinced I am getting the speeds reported by ATT I checked on other speed test sights using WiFi and ethernet and I am getting speeds that don't even hit 100 Mbps down, one of my devices was reporting less than 10 Mbps down.  My guess is that the Smart Home app that ATT uses is measuring the speed coming into the gateway which, if that is the case, is very deceptive.  While typing this I tested my Samsung Galaxy 10+ and got 64.6 Mb up and 65.7 Mb down with 11ms ping and 36ms jitter according to http://www.att.com/support/speedtest/  the Smart Home app is still reading 999 Mbps down

 

Is it just the ATT gateway device that (Edited per community guidelines)? Why am I paying for the 900+ Mbps if its not being pushed through to my devices?  Is there a gateway I can buy that will allow full use of the network I purchased? I didn't set up my home for fiber so that I can get DSL speeds.

(edited)

Brand User
ATTHelp

Community Support

 • 

132.8K Messages

21 days ago

Hey, @Stephen Smith. We'd be glad to help get your speeds back up to par.

 

Rather than your gateway not providing enough speed for your plan, it sounds like your devices may not be getting a good connection to the gateway, especially if you have many devices connected off of Wi-Fi. While getting a 3rd party router might improve your speeds off of Wi-Fi, our gateway should support up to 600 Mbps of bandwidth off of Wi-Fi divided by all connected and active devices.

 

We'd recommend checking out our article on Optimizing Internet Speeds for tips to get the most out of each device's internet connection. 

 

Let us know if this helps!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Get started...

Ask a new question