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gmlee73's profile

New Member

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6 Messages

Thursday, June 30th, 2022 6:43 PM

Why can't I get faster internet service, even though the house next door, 50 yards away can?

I'm so tired of awful internet service through AT&T. We've been customers for nearly 20 years in our location and the best speeds we can get is 18mbps down and less than 1mbps up. We've literally BEGGED for better service and said we'd be willing to pay for equipment. Literally no one we call understands our request. When we put the address of the vacant house next door to us in the search (no more than 50 yards away). AT&T offers 50mbps speeds there. The house on the other side of us can get 25 mbps. What does it take to get just a little better service. I'm not asking for fiber (yet). Just a little faster, more dependable speeds. If AT&T doesn't care about us, I'm jumping ship AS SOON as I can get Starlink. 

tonydi

ACE - Guru

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9.6K Messages

7 months ago

Wow, that's bizarre, three homes in a row with different max speeds.  Almost sounds like some sort of database error but that never happens with AT&T. 🙄

Go to http://192.168.1.254/  and click on the Broadband tab.  Look for Sync rates, Attenuation, Noise Margin and Error counts and post a screencap of those sections. 

New Member

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6 Messages

7 months ago

Yeah, it's been like that for forever. We're even willing to pay for new lines to be run if that's the case. Here's that info.

tonydi

ACE - Guru

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9.6K Messages

7 months ago

Yeah, I can see that the current connection isn't going to be able to handle faster speeds. Max Rate is ~22kbps and you'd need well over 25 to get to the next level. 

The fact that you're on an Interleaved circuit and still only getting barely above 6dB on the noise margin is concerning.  It's interesting that you aren't also complaining about dropped connections.

New Member

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6 Messages

7 months ago

I just wish I could talk to someone at ATT that could help me understand why, after almost 20 years, we're in this ONE spot that can't get just a little faster, more reliable service. I have some special messages saved for the day Starlink comes available here.

tonydi

ACE - Guru

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9.6K Messages

7 months ago

😂  I hear ya. 

There's definitely some sort of line condition that is holding you back and it doesn't seem like it's a distance thing based on the attenuation.  The problem is how to get a tech to dig deep enough to find the cause.

davemize

ACE - Professor

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3.7K Messages

7 months ago

These numbers remind me of what you see in older MDUs when the signal is coming in on crappy old phone lines (quad wire) instead of through a CAT5 home run.

ATTHelp

Community Support

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207.6K Messages

7 months ago

We're here to assist with your Internet speed concerns, @gmlee73!

 

Along with what our ACEs mentioned, we recommend that you view our informative article that covers why faster internet speeds are not available.

 

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

 

CalebP, AT&T Community Specialist 

tonydi

ACE - Guru

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9.6K Messages

7 months ago

🤦‍♂️

New Member

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6 Messages

7 months ago

@davemize That's completely possible. I'd even be willing to talk to AT&T about what it would cost to put new lines down, but I can't find anyone who even understands my question when I call. They all want to follow their script as if I'm having router issues. Nope, I'm getting all you'll give me. It's just that in 2022, that's an unacceptable speed, and I'd love to work with you to resolve it.

New Member

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6 Messages

7 months ago

@ATTHelp I appreciate your response but it still doesn't explain why houses on EITHER side of me get faster speed than me right in the middle.

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