Uniquely for you. Preorder the new Google Pixel 6.
potentialcust1's profile

Tutor

 • 

6 Messages

Fri, Mar 1, 2019 3:47 PM

Where's the fiber map? (i.e. Take my money!)

I'm planning to move to a city in Florida where there are 3 options for high speed internet.  One of them has wide availability but is slower and more expensive than AT&T fiber, another has very limited availability, and then there's AT&T fiber...  The only reason I even know it's available is because one of the competitors told me so.

 

I would like to move to a place where AT&T fiber is available, so I looked on the website for a map.  The only map on the website has a dot for the city and then asks to input a specific address to find out about availability.  This is obviously no help in determining where in the city to locate, so I called AT&T.  I spent more than an hour on the phone getting bounced around to different departments, but everybody seemed to have access to only the interface on the website.  They offered to have me list off addresses, but it would take weeks to list off every address in the city and check each one individually.  I finally got the idea to call one of the local AT&T stores.  The store had actually resorted to taking photographs of the signs in front of neighborhoods with fiber and posting them on the wall.  The employee I had on the phone went over to the wall and read off the names of the ones that weren't obscured by bushes or too fuzzy to read.  It was then up to me to figure out where they each were.

 

This is utterly ridiculous.  I understand that you would still need to check a specific address individually, but an up to date coverage map (or even an out of date one) seems like a basic tool for the sales people.  Somebody please tell me these maps exist.  Is there a particular phone number or department that I should contact that would have this information?

 

AT&T has coverage maps for cellular signal.  They aren't exact or always up to date, but they exist and can help give a general idea of where your phone is going to work.  Where's the map for fiber?

 

I would like to note that the better but limited option in the city actually details *exactly* where it is available.

 

AT&T fiber seems like the best choice as the better option's locations make it impractical, and AT&T appears to be available in some practical areas.  However, if I can't find it, I can't buy it, and the slower and more expensive company will wind up getting my business and my money.

 

AT&T, where is your fiber?  I want to give you money, tell me how to give you money!

 

_xyzzy_

Expert

 • 

15K Messages

3 y ago

So you don't care where you move to in Florida so long as it has fiber?  Anywhere in the entire state?Man Surprised  Why don't you pick places you want to move to and look them up in google earth, google maps, zillow, whatever to try to determine their addresses to stick into Availability?

Tutor

 • 

6 Messages

3 y ago

You're correct, but your area is too large.  I have narrowed it down to one city in Florida now which happens to have AT&T fiber in some places.  I don't have a strong preference in locations within the city, and AT&T fiber availability has a very good chance of swaying my decision thus making money for AT&T. (as opposed to their competitor in the area which is everywhere)

 

Unfortunately, AT&T doesn't seem to know where their own fiber runs.  Thus I will likely end up in a place in the city where it is not and AT&T won't get my money.  It's not reasonable to ask me to enter every address in the city and suburbs into AT&T's slow website or relay it over the phone as the representatives suggested when a simple map would tell me where to look.

 

HEY AT&T, TAKE MY MONEY!

browndk26

ACE - Professor

 • 

4K Messages

3 y ago

It would be too difficult for any company to keep a current map like you wish updated. As suggested, look for houses where you want to live and can afford, then see if att fiber is available. Or let your real estate agent find the att fiber areas. They are working for you.

Need help?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.