Where's the fiber map? (i.e. Take my money!)
I'm planning to move to a city in Florida where there are 3 options for high speed internet. One of them has wide availability but is slower and more expensive than AT&T fiber, another has very limited availability, and then there's AT&T fiber... The only reason I even know it's available is because one of the competitors told me so.
I would like to move to a place where AT&T fiber is available, so I looked on the website for a map. The only map on the website has a dot for the city and then asks to input a specific address to find out about availability. This is obviously no help in determining where in the city to locate, so I called AT&T. I spent more than an hour on the phone getting bounced around to different departments, but everybody seemed to have access to only the interface on the website. They offered to have me list off addresses, but it would take weeks to list off every address in the city and check each one individually. I finally got the idea to call one of the local AT&T stores. The store had actually resorted to taking photographs of the signs in front of neighborhoods with fiber and posting them on the wall. The employee I had on the phone went over to the wall and read off the names of the ones that weren't obscured by bushes or too fuzzy to read. It was then up to me to figure out where they each were.
This is utterly ridiculous. I understand that you would still need to check a specific address individually, but an up to date coverage map (or even an out of date one) seems like a basic tool for the sales people. Somebody please tell me these maps exist. Is there a particular phone number or department that I should contact that would have this information?
AT&T has coverage maps for cellular signal. They aren't exact or always up to date, but they exist and can help give a general idea of where your phone is going to work. Where's the map for fiber?
I would like to note that the better but limited option in the city actually details *exactly* where it is available.
AT&T fiber seems like the best choice as the better option's locations make it impractical, and AT&T appears to be available in some practical areas. However, if I can't find it, I can't buy it, and the slower and more expensive company will wind up getting my business and my money.
AT&T, where is your fiber? I want to give you money, tell me how to give you money!