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New Member

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1 Message

Fri, Mar 13, 2020 12:42 PM

What is AT&T doing to help me stay connected throughout the Coronavirus (COVID-19) pandemic?

I work for a school system and we are one of many in GA considering closing for 2 weeks due to COVID-19. Are there any considerations given by AT&T on data limits for students who will take on digital learning at home for 2 weeks or more? Rather than being on the internet at home for 2 or 3 hours a day, they will be on for 7 or more. Data limits will be reached and I want to know if you are going to suspend overage charges.

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Accepted Solution

Official Solution

ATTCommunityTeam

Moderator

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795 Messages

7 months ago

-- Updated on July 1st --

 

All,

 

We recognize that staying in touch with your family, friends, school and work has never been more important.

 

We are committed to keeping you in touch when it matters most, because staying connected has never been more important. We’re automatically waiving home Internet data overage charges for AT&T Internet customers through September 30.

 

That means new and existing AT&T Fiber and AT&T Internet customers can use unlimited data and won’t see overage charges on their home Internet bill through September 30.

 

To learn moe about how we’re committed to being there when our customers and colleagues need us most, please visit https://about.att.com/pages/COVID-19.html.

 

 

Thanks,

The AT&T Community Team

(edited)

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

ACE - Expert

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15.7K Messages

Color me Impressed. 😉

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

@ATTCommunityTeam due to COVID-19 can I be sure that my AT&T TV will not be discontinued for 60 days like the other services you offer. I am out of work due to the pandemic but I am expecting unemployment within the next week or two and I will pay my balance then

ACE - Expert

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15.7K Messages

@Mich1227 TV services are not included in the pledge.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

i’ve been trying to contact them to see if I can request that they postpone suspension until my unemployment comes in do you know if they are being cooperative. I can’t even find a number to reach them do you happen to have one by any chance

New Member

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2 Messages

@ATTCommunityTeam I’m having a hard time with you guys hooking me up with service. You took away DSL because you ran fiber but you won’t hook up fiber. You won’t let me have DSL or fiber you left me with no Internet options. Now my kids need Internet for school because of the COVID-19. ‬

New Member

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1 Message

@ATTCommunityTeam My AT&T Internet connection has been down for several days when I need it the most. I have a ticket number and have left several voice messages and no one returns my calls.

New Member

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5 Messages

That's a lie
Mine was shut of and my son cant do his homework now. ATT are liers.

New Member

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13 Messages

@Mich1227 absolutely no way AT&t will let us do that. I’m 5 days late and they are telling me pay today or disconnected.

Corrupt company

New Member

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1 Message

@ATTCommunityTeam how about improving service in Summit County CO?? If we didnt have a land line we’d be unable to phone anyone. Service here has been close to non existent , can’t make or recive calls, texts take up to 4 hours to show up, so essentially no service. DO SOMETHING ABOUT THE LACK OF SERVICE HERE.

Constructive

Employee

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14.6K Messages

@skeeterintexas seems the statement for tv services was incorrect

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

@ATTCommunityTeam please don’t disconnect my service will pay when I get paid

New Member

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3 Messages

@ATTCommunityTeam please I can’t pay today but when I get my unemployment I will pay my bill

Constructive

Employee

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14.6K Messages

@Uprise80 tagging for the cares teams have been disabled, if your postpaid then you have nothing to worry about if prepaid you still need to top off to keep the phone working

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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6 Messages

I am an AT&T wireless customer. My next door neighbor has AT&T internet but I am unable to get internet service. I've been told for 2 years by AT&T that my address is unservicable. I have put in many tickets and calls to get service at my home. We know that we would be long time customers but no one has attempted to contact us about getting service. We would like to have a smart home, we have children who are in school and need internet, and I also work from home. It has been extremely difficult using hotspots as internet. What can we do to get internet to our home quickly? We would love to use AT&T as our provider

New Member

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6 Messages

I am an AT&T wireless customer. My next door neighbor has AT&T internet but I am unable to get internet service. I've been told for 2 years by AT&T that my address is unservicable. I have put in many tickets and calls to get service at my home. We know that we would be long time customers but no one has attempted to contact us about getting service. We would like to have a smart home, we have children who are in school and need internet, and I also work from home. It has been extremely difficult using hotspots as internet. What can we do to get internet to our home quickly? We would love to use AT&T as our provider.

Tutor

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13 Messages

7 months ago

I saw this on the ATT.com homepage under "COVID-19 - Our Response

"March 12, 2020

Many of our AT&T Internet customers already have unlimited home internet access, and we are waiving internet data overage for the remaining customers. Additionally, through Access from AT&T we’ll continue to offer internet data to qualifying limited income households for $10 a month."

How will this work? Will it also cover those who have use a ZTE Homebase and have wireless home internet plan that is capped? I am being asked to work from home and will reach my cap earlier than expected.

Thanks

Note: This comment was created from a merged conversation originally titled Waived internet overages

Community Support

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2.5K Messages

Hi @dpd128,

The removal of the internet cap only applies for home internet wireline customers, as well as Fixed Wireless Internet. You can stay up to date about everything we are doing during this time at our response page.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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13 Messages

Those of us who rely on wireless home internet are at a disadvantage then, based on where we live and the kind of internet service we have access to. My choices are your wireless plan or satellite. Bring your wired service or fixed wireless and I'd be glad to su(Edited per community guidelines)cribe. Now, I am being forced to work from home with capped data and ATT makes the profit when I have overages. I'm calling (Edited per community guidelines).

ACE - Expert

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15.7K Messages

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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13 Messages

So, this happened:

“As of March 13, 2020, and for the next 60 days, we will waive domestic wireless plan overage charges for data, voice or text for residential or small business wireless customers incurred because of economic hardship related to the coronavirus pandemic.”

If I read this correctly, those of us with a wireless home phone and internet plan are included in this statement. If so, thanks AT&T!

Contributor

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4 Messages

Yes, it did say , they would not turn anyones service off for those 60 days, also would not charge any late fees!!! Thats Pretty Cool!! Very Grateful!!!

New Member

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5 Messages

They Shut my internet down and my son cant so his homework now

New Member

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3 Messages

They cut my sister phone off and it is on the news and fb that they cant turn it off. what a picece of (Edited per community guidelines). then when we call them we on hold for an hour.

(edited)

New Member

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2 Messages

I can't even talk to anyone at all. It says their call center is closed

New Member

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7 Messages

7 months ago

I’m trying to extend my payment arraignment by 5 days because I couldn’t pick up my paycheck today due to the schools in Montgomery County, PA closing due to the Coronavirus. This is completely out of my hands. I’m being told by a rep and a support mgr that there is nothing they can do. I find it hard to believe that AT&T is going to turn off the phone of a long term loyal customer during a National State of Emergency. I’ve received a handful of communications from banks and insurance companies saying they understand and will do anything to help with financial burndens at this time by extending due dates.

Note: This comment was created from a merged conversation originally titled How do I reach a Senior Supervisor?
sandblaster

ACE - Expert

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43.1K Messages

Sorry to say but I believe what you were told to is true. Payment arrangements can’t be extended, even by a senior supervisor even if you could get ahold of one.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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7 Messages

Someone has the authority to edit the date.

Constructive

Employee

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14.6K Messages

@carismatico78 no there isn’t it’s all done by computer and no supervisor has the ability to override it

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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7 Messages

I was told by two Sr. Reps that there was nothing AT&T could do and that my service would be terminated a day or two after the date of the payment arraignment, if i didn't make the payment. Considering the circumstances, there was no possible way for me to not be able to have a phone with a pandemic rapidly evolving so I used the rest of the money I had to make the payment, money I should have used towards food to hold me over during this coronavirus. Then I find out AT&T won't be suspending services during this time. I just wish the Sr. Reps had been told by the higher ups about the commitment sooner.

lizdance40

ACE - Sage

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78.5K Messages

https://about.att.com/pages/COVID-19.html

I don't know why the internal memo is not being circulated. AT&T has made it public as of Friday but no one would be disconnected from their TV internet or cellular service for the next 60 days are regardless of their inability to pay their postpaid bills

And AT&T was the first ISP to take the cap off home internet service. (I was wishing I had AT&T, fortunately Cox followed on Monday)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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11 Messages

Hello ATT, I received a call from Ramses saying someone from ATT would call me on Monday afternoon. No call on Monday so I called Ramses back on Tuesday and left a message since there was no answer. I have not heard anything back and I left another message here.

New Member

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11 Messages

7 months ago

I am the sole parent and caregiver of a special needs child with severe autism. The school just notified me they are not in session, probably through Spring break if not the rest of the year. Can we get our ATT bill postponed, credited, or reduced since I will not be able to work?

Note: This comment was created from a merged conversation originally titled Coronavirus help

ACE - Expert

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15.7K Messages

You can make payment arrangements by logging into your account here

Edit to add THIS NEWS LINK

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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136.6K Messages

Hi steveroy333, for the next 60 days we will not terminate the service of any [wireless/ home phone/ broadband residential/ small business] customer because of their inability to pay their bill due to disruptions caused by #COVID19. https://about.att.com/pages/COVID-19.html

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

Does that include prepaid wireless service?

New Member

 • 

11 Messages

Accepted Solution

Constructive

Employee

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14.6K Messages

no sorry

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
contour_1

Tutor

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18 Messages

7 months ago

Is this True. Seeing how i'm capped at 150 or bust out another $10 for 50. I would like answer from ATT here. Thankyou.

Dsl elite customer with home phone here.

Note: This comment was created from a merged conversation originally titled AT&T Suspends Broadband Data Caps During Coronavirus Crisis

ACE - Expert

 • 

15.7K Messages

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Community Support

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2.5K Messages

Hi @contour_1,

@skeeterintexas is correct. All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Get more information about what we're doing during these times.

David, AT&T Community Specialist

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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4 Messages

I'm nearing 1tb for the month so want to make sure I am not charged because my att app doesn't list me as unlimited internet user.

New Member

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2 Messages

7 months ago

Why isn't att offering to help customers and workers bye suspending payments to help during this coronavirus outbreak?
Note: This comment was created from a merged conversation originally titled Help
browndk26

ACE - Professor

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3K Messages

No reason to.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
davemize

ACE - Professor

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3K Messages

AT&T is participating in the FCC's Keep American Connected pledge during the COVID-19 crisis... you can Google more information. This pledge includes delayed disconnects and foregoing some late fees, in an effort to keep customers connected during trying times. If you're saying that AT&T should give you stuff for free just because bad things are happening, that's another story. If companies continue providing products and quit collecting money owed them, the companies will suffer and possibly fail, which means all of their employees will be at risk to loss of income. Such loss of income on a national scale will hasten the decline of the economy. My own company has made adjustments to billing policies that are intended to make it possible for our clients to continue doing business with us- not just to give a "free ride" because times are tough.

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

7 months ago

are you guys paying bills for. 2 months due to the virus, my work place closed down due to it n i have no idea how i’m going to make the payments

Note: This comment was created from a merged conversation originally titled paying bills
lizdance40

ACE - Sage

 • 

78.5K Messages

AT&T has publicly pledged not to disconnect anyone or charge late fees for 60 days.
This is not a waiver of charges for postpaid customers, it is just a break for 60 days so you can get caught up

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

 • 

14.6K Messages

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Constructive

Employee

 • 

14.6K Messages

it’s great I still get a paycheck I’m working from home. But your temper tantrum and spamming the forums is just going to get your account banned and all your posts deleted.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

4 Messages

7 months ago

Will you all suspend overage charges due to children being out of school and needing to do homework online due to coronavirus?
Note: This comment was created from a merged conversation originally titled Coronavirus

New Member

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4 Messages

I believe you should. Considering Spectrum is giving free service while this is going on.
Constructive

Employee

 • 

14.6K Messages

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

 • 

15.7K Messages

@Stampersn From link provided:

Unlimited AT&T Home Internet – All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, we’ll continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

13 Messages

...but still does not address those with the wireless home phone and internet plan. My school is closed but I don't get relief from overages.

ACE - Expert

 • 

15.7K Messages

@dpd128 This information might be of interest:

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

3 Messages

7 months ago

I need to email customer Service documentation of extenuating circumstances I might have corona virus I’m being watched by dr (Edited to remove personal information) ISU MD help now I lost my job too over this likely I need to stay connected I don’t feel Good. Now is just unusual suave dealing with not feeling good and try to give and get answers. This a global problem after all

Note: This comment was created from a merged conversation originally titled Help with my bill I have documentation
lizdance40

ACE - Sage

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78.5K Messages

AT&T has no email for customer support so I don't know who or why you think you need to email anything

AT&T has pledged not to disconnect any postpaid customers from their Internet TV or cellular services for the next 60 days due to inability to pay. All late fees will be waived, no disconnections oh, and no reconnect fees.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

7 months ago

Hi, i have very limited data plan. Now that we are quarentined. Im using more data possibly almost total. Will att give unlimited data while on this emergency of corona virus.
Note: This comment was created from a merged conversation originally titled Mobile data charge while coronavirus

New Member

 • 

2 Messages

7 months ago

Is Att waiving fees and giving extensions to families out of work with CO VID 19?
Note: This comment was created from a merged conversation originally titled Co vid 19
davemize

ACE - Professor

 • 

3K Messages

AT&T is participating in the FCC's Keep American Connected pledge during the COVID-19 crisis... you can Google more information. This pledge includes delayed disconnects and foregoing some late fees, in an effort to keep customers connected during trying times.

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

15.7K Messages

@davemize I have asked if a stickey could be posted with a link.

....and here I thought Oprah had been stored away.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
davemize

ACE - Professor

 • 

3K Messages

@skeeterintexas I saw that, great idea. Of course, we'll need another sticky telling everyone to read the *first* sticky....

"Don't make me summon the flying monkeys...."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

 • 

15.7K Messages

@davemize Now we can say "See orange banner at the top of the page."

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

7 months ago

My job recently got shut down due to the virus outbreak. What is being done about the bills for the month? I cannot go without my communication due to ill family.

Note: This comment was created from a merged conversation originally titled Billing

ACE - Expert

 • 

15.7K Messages

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

 • 

2 Messages

7 months ago

I read an article that was posted on March 14th saying that overage fees would be waived and also no service interruption would occure during Covi-19. So far from what I have seen this isn’t true. I had both things happen to me and I now I am at home with a school aged child that has packets of work to complete at home and me with no internet service to use his tablet. Can someone help since I’m not able to get anyone on the phone these past days. Hold times are outrageous and even online chat isn’t available. I’ve tried everything.

Note: This comment was created from a merged conversation originally titled Waiving overage charges

ACE - Expert

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15.7K Messages

We are customers and know as much as you do.

AT&Ts announcement is HERE

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

7 months ago

What kind of help are yall doing for covid 19? I just seen yall are doing something for 60 days.
Note: This comment was created from a merged conversation originally titled Covid 19

New Member

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2 Messages

7 months ago

So my bill is due and I’m not working right now what actions are y’all taking

Note: This comment was created from a merged conversation originally titled Billing
Constructive

Employee

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14.6K Messages

search Coronavirus in the forums

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
sandblaster

ACE - Expert

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43.1K Messages

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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15.7K Messages

PLEASE NOTE BRIGHT ORANGE BANNER AT THE TOP OF THIS PAGE.

I've reached that age where my brain went from "You probably shouldn't say that"

...to...

"What the heck, let's see what happens."

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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