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What is AT&T doing to help me stay connected throughout the Coronavirus (COVID-19) pandemic?
I work for a school system and we are one of many in GA considering closing for 2 weeks due to COVID-19. Are there any considerations given by AT&T on data limits for students who will take on digital learning at home for 2 weeks or more? Rather than being on the internet at home for 2 or 3 hours a day, they will be on for 7 or more. Data limits will be reached and I want to know if you are going to suspend overage charges.
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ATTCommunityTeam
Moderator
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1.3K Messages
4 years ago
-- Updated on July 1st --
All,
We recognize that staying in touch with your family, friends, school and work has never been more important.
We are committed to keeping you in touch when it matters most, because staying connected has never been more important. We’re automatically waiving home Internet data overage charges for AT&T Internet customers through September 30.
That means new and existing AT&T Fiber and AT&T Internet customers can use unlimited data and won’t see overage charges on their home Internet bill through September 30.
To learn more about how we’re committed to being there when our customers and colleagues need us most, please visit https://about.att.com/pages/COVID-19.html.
Thanks,
The AT&T Community Team
(edited)
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dpd128
Tutor
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13 Messages
4 years ago
I saw this on the ATT.com homepage under "COVID-19 - Our Response
"March 12, 2020
Many of our AT&T Internet customers already have unlimited home internet access, and we are waiving internet data overage for the remaining customers. Additionally, through Access from AT&T we’ll continue to offer internet data to qualifying limited income households for $10 a month."
How will this work? Will it also cover those who have use a ZTE Homebase and have wireless home internet plan that is capped? I am being asked to work from home and will reach my cap earlier than expected.
Thanks
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carismatico78
New Member
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7 Messages
4 years ago
I’m trying to extend my payment arraignment by 5 days because I couldn’t pick up my paycheck today due to the schools in Montgomery County, PA closing due to the Coronavirus. This is completely out of my hands. I’m being told by a rep and a support mgr that there is nothing they can do. I find it hard to believe that AT&T is going to turn off the phone of a long term loyal customer during a National State of Emergency. I’ve received a handful of communications from banks and insurance companies saying they understand and will do anything to help with financial burndens at this time by extending due dates.
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steveroy333
New Member
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11 Messages
4 years ago
I am the sole parent and caregiver of a special needs child with severe autism. The school just notified me they are not in session, probably through Spring break if not the rest of the year. Can we get our ATT bill postponed, credited, or reduced since I will not be able to work?
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contour_1
Tutor
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23 Messages
4 years ago
Is this True. Seeing how i'm capped at 150 or bust out another $10 for 50. I would like answer from ATT here. Thankyou.
Dsl elite customer with home phone here.
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coreyharris278
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2 Messages
4 years ago
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Darniesha1
New Member
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2 Messages
4 years ago
are you guys paying bills for. 2 months due to the virus, my work place closed down due to it n i have no idea how i’m going to make the payments
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Stampersn
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4 Messages
4 years ago
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Kahn36
New Member
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3 Messages
4 years ago
I need to email customer Service documentation of extenuating circumstances I might have corona virus I’m being watched by dr (Edited to remove personal information) ISU MD help now I lost my job too over this likely I need to stay connected I don’t feel Good. Now is just unusual suave dealing with not feeling good and try to give and get answers. This a global problem after all
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Kahn36
New Member
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3 Messages
4 years ago
I need to email customer Service documentation of extenuating circumstances I might have corona virus I’m being watched by dr (Edited to remove personal information) ISU MD help now I lost my job too over this likely I need to stay connected I don’t feel Good. Now is just unusual suave dealing with not feeling good and try to give and get answers. This a global problem after all
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