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J

New Member

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4 Messages

Thu, Jun 11, 2020 11:51 PM

Want to cancel DSL NOW!

On 5/29 I spoke with Carlos in retention regarding repeat multiday outages of my DSL service and the bill going up $6. He apologized and made the following offer. He would credit me $42 and change for the service interruption and reinstate the expired credit. He stated it would take 24 hours for the $42 to show. I checked back at 24 hours, it didn't show so I decided to pay the bill as I didn't want any late charges. 

I just got my bill and surprise surprise no $42 credit and my bill increased by $20. Amazingly I did get the $6 credit though.

I called the main number and was basically told there were no promotional programs anymore. If I canceled my dsl I'd never get it back. Further, I'd lose my phone number - no loss since all I get are spam calls.

I asked to be transferred to do the cancelation since the supervisor said he couldn't do it.

I was transferred to U-verse who of course can't do DSL. He transferred me to the ?correct? department where I got a message to call during regular business hours. IT WAS 6:00 pm on a THURSDAY. 

I am over ATT with its broken promises and only want to cancel ALL services.

 

ATTHelp

Community Support

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176K Messages

1 y ago

Hey, @jsparks.

We understand that you're having trouble with your account. Don't worry, worry we can help point you in the right direction.

 

Being that this is related to DSL billing you would need to call in at 1800-288-2020 to get assistance. Please feel free to reach out to us if you have any question or concerns.

Charles, AT&T Community Specialist

New Member

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4 Messages

Thank you for your response.

 

I DID CALL THAT NUMBER! I was referred U-verse who then referred me to customer loyalty (where I was supposed to be sent in the first place - the rep, allegedly a supervisor,  I spoke with had told me he was sending me there). The recording came on to tell me I had called outside business hours. It WAS 6 PM, not midnight or even 9 pm.

 

I have further discovered that ATT is still advertising DSL service in my town - the "supervisor" said no new DSL accounts would be opened. Another lie!

New Member

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4 Messages

@ATTHelp  is absolutely worthless. I responded and no response. All I get is a message to say the issue is resolved IT IS NOT!

New Member

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4 Messages

To Be clear the message is for me to say I accept the solution. That is not resolved!

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