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Jane_B.'s profile
Jane_B.
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Tutor

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9 Messages

Saturday, November 5th, 2022 5:03 PM

Waiting list for fixed wireless?

I was told by a rep that there is fixed wireless at my location BUT the tower is full of subscribers.  I am wonder if there is a way to get on a waiting list to me emailed and/or called when space opens up.

Accepted Solution

Official Solution

my thoughts

Employee

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20K Messages

3 months ago

You will just need to keep checking…

ATT Fixed Wireless is only available in selected areas of 18 states where ATT accepted CAF-II funding back around 2014-2016 to provide up to 1.1 million rural addresses with cellular option other than hotspot. These were areas that were deemed economically feasible to provide hardwired service and using 4G LTE to a single tower. A partial replacement for those on LEGACY DSL service with 150G data cap overcharges of $10/50G up to $200 per monotheism.

Fixed Wireless initially had 170G data cap which has changed over the years, I believe currently has a 350G data cap with same $50/50G overage up to $200 per month. 

Installed and maintained by DirecTv techs with a $99 installation charge.

In comparison using ATT hotspot can connect to any tower with no antenna installation (saving $99) and can be moved (vacation as example) while fixed wireless cannot be moved and only access one cell tower using band 30. 

Considering there are (3) satellite providers, other cellular providers and possible even local company offering fixed wireless best to check your options. 

An example to consider… tower receives fiber connection with a select total bandwidth. If allowed 50 accounts with expectation of a few devices, say 3 per account in 2016, the account keep adding devices reducing the total bandwidth available to each as the tower bandwidth stays fixed. Could now have 500 devices connecting from those 50 accounts (average 10 devices/account) which affects performance and customer satisfaction… oversubscribed might be more how each account is expecting to use the service as opposed to how many accounts are assigned to the tower. 


Just my thoughts… 

tonydi

ACE - Guru

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9.6K Messages

3 months ago

You don't have any other options?  The last thing you want to do it sign up for FW on a tower that's already "full", which essentially means oversubscribed.  Someone who is fed up with the lousy service may cancel and guess what you'll inherit?

Enter your Zip Code here and see what else might be out there?

Jane_B.

Tutor

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9 Messages

3 months ago

It is just one of the things I am checking for more detail about.  Then there are things beyond the monthly fee (such as equipment charges, etc.)

tonydi

ACE - Guru

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9.6K Messages

3 months ago

Right, gotcha.  Just be careful, we see sooo many horror stories from FW customers in here.  Things start out great and they're super happy only to have more and more people sign up and the next thing you know, the service goes into the dumper. 

Good luck in your quest!

ATTHelp

Community Support

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207.7K Messages

3 months ago

Hi Jane_B., we'd be glad to address your inquiry about Fixed Wireless.

 

We do not have a waiting list for Fixed Wireless Internet, nor do we have an estimation for when it will be available. We recommend visiting our website to see if there are any other options available.

 

If you need help with anything else, let us know. Thank you for visiting the AT&T Community Forums.

 

Aminah, AT&T Community Specialist

Jane_B.

Tutor

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9 Messages

3 months ago

The ONLY thing I have found available from AT&T at my exact location is the DSL that I am on and Fixed Wireless.

Also, I have trouble following what tonydi is trying to tell.  How does what he said about problems from more and more signing up apply when there are already so many on that tower that you need someone to leave to get on (which could come because of moving out of the area rather than dissatisfaction)?

I am planning on seeing about getting a different DSL gateway to smooth things out even if not speeding up but continuing to search.  That is because a tech in DSL tech support sees my current one as having a problem within the gateway that it turning itself off frequently.

tonydi

ACE - Guru

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9.6K Messages

3 months ago

Let me try and clarify, and again, this is all speculation on my part, I have no idea what the real numbers are so I'll just pick something for sake of discussion.  Let's say AT&T says the tower near you should be able to handle the load of 1000 customers.  Now, they understand that there's some average level of activity, some amount of bandwidth, each customer is expected to use. 

As long as the total bandwidth consumed doesn't exceed their projections, everyone is happy.  But they don't stop signing up people based on that 1000 number, they keep signing up more and more because, well, $$$. 

At some point it all falls down because more people work from home, home schooling, etc and their avg bandwidth consumption has gone up. Ideally, they should just add more capacity but that's not exactly a simple task. Now you have a tower that can't supply the bandwidth for all these customers so AT&T is forced to stop signing up new ones until enough leave for whatever reason and they they feel the situation is back under control.  That doesn't mean everything is all better, it just means the $$$/complaint ratio is within their tolerance.

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