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woecarlson's profile

Tutor

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9 Messages

Tue, Aug 10, 2021 3:52 AM

Upload speed of 2-3 MBPS - Normal?

I have been working on setting up a Media Server for my home network, and enabling remote access for when I'm away and want to connect from my phone. During a screenshare with the server company's tech support, they pointed out my 2-3 MBPS upload speed was a huge problem. They said even Comcast's entry level upload speed is 10 MBPS. Is anyone else having issues because of this low upload speed, and can anything be done to improve?

Thanks!

JefferMC

ACE - Expert

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24.5K Messages

2 m ago

What AT&T Internet service are you paying for?  25, 50, 75, 100, or Fiber?

my thoughts

Employee

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18.2K Messages

2 m ago

A large percentage of ATT internet services is xDSL where x is either ADSL2+ with upload speed of 1 or less. Or VDSL where upload will be more dependent upon the speed tier available to your address.

Depending on the facilities available and your distance from those facilities will determine max download/upload available.

Some VDSL speed tiers are

100/20

75/20

75/8

50/10

45/6

25/5

25/2

24/3

18/1.5

Access the gateway settings using 192.168.1.254 from a connected device

Locate and post the stats page including max sync rate, user rate, noise margins, etc

An example would be 

Bandwidth Profile changed on Uverse gateway | AT&T Community Forums

Tutor

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9 Messages

2 m ago

I believe it's the 25 MBPS download plan - apparently it was the only one available/offered? 50-something a month

JefferMC

ACE - Expert

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24.5K Messages

2 m ago

I would do as my thoughts suggests and look at the table with the sync rates, etc. on the Broadband page at http://192.168.1.254/ 

You can make a screenshot of the table and share with us.  That will tell exactly the upstream bandwidth you have available.  With a 25 Mbps plan, it will not be more than 5 mbps and could be lower.

Tutor

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9 Messages

2 m ago

Here's the screenshot - thank you!

ATTHelp

Community Support

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172.3K Messages

2 m ago

We are here to help you get those speeds back up to par, @.

 

Thank you to @my thoughts and @JefferMC for the useful information.

 

How many devices do you have connected at once?

 

Do you have your gateway plugged into a surge protector or an outlet?

 

We recommend that you use our Smart Home Manager Tool. You can run health diagnostics and manage your Wi-Fi information. The more devices you have can slow down your internet.

 

Also,  surge protectors can cause the gateway to not receive the full amount of power. This can cause loss of service or speed concerns.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

JefferMC

ACE - Expert

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24.5K Messages

2 m ago

surge protectors can cause the gateway to not receive the full amount of power.

Oh, please.  Yes, I understand that AT&T thinks they can cause problems, but that's not why.  Geesh.

JefferMC

ACE - Expert

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24.5K Messages

2 m ago

@woecarlson you are at the end of two very long pair of telephone lines.  Your attenuation is substantial, and your raw upstream capacity is very limited as a result.  Your actual upstream capacity is about 3.7 mbps.  Technically, that's all your lines can provide you, you cannot pay AT&T more money for a higher plan, you're limited by the physics.

If there's another company that will provide you faster upstream service, you may have consider that option.

my thoughts

Employee

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18.2K Messages

2 m ago

Your total max up is 3.833... with noise margin up at 6.1 and 6.6 anything below 6 would be issues.

Your a long loop, should be 25/2 internet but they probably have you provisioned at 25/5. Regardless cannot receive an upstream greater than what is available thus your report of having 2 to 3 upload is correct. Your already on a K or N (newer card), not an F card so card/port swap will not help.

The only way to have higher with ATT is if the company upgrades your street / neighborhood to direct fiber FTTP, otherwise if desire faster will need to switch to your local cable company.

NOTE: over the past several months, many customers are choosing to have (2) ISPs, paying 2 different providers, for internet service. Due to the increased virtual school, work from home and additional bandwidth needed, they find it is easier to pay for a 2nd service in case either provider has an issue they still have access to internet to complete schooling or earn an income. This may be the way forward, keep ATT internet 25 and order service from cable company or setup a cellular hotspot for second service. 

Tutor

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9 Messages

2 m ago

Not terribly helpful, as I've made no changes at all to the set-up. The gateway is plugged into an outlet.  Connections may vary between my laptop, my PC, my phone, daughters' phones, up to 3 televisions - though rarely/never all at the same time. I was just told that 2-3 MBPS upload is VERY slow, and I've been told my video conferencing is suffering as a result (pixelated/choppy signal coming through)

Tutor

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9 Messages

2 m ago

Thank you so much both MyThoughts and JefferMC!

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