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AT&T related help: Welcome, Yuhang



Adam4's profile

1 Message

Tuesday, March 12th, 2024 6:38 AM

Upgrading internet plan

I'm currenting using the internet 18 plan and want to upgrade without having to schedule an appointment with a technician coming in. I'm wondering if I can just do this online, but I can't find a button anywhere to change my current internet plan. There should be a button to do it under the plans details section in the internet category, but it's not there.

Accepted Solution

Official Solution

Former Employee

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22.4K Messages

3 months ago

First when checking your address as a NEW customer what is the best speed offered?

IF internet 18 is best (ADSL2+) your only path to upgrade would be ATT AIR.

Otherwise if faster best hardwired speed is offered these would normally be bonded pair upgrade (VDSL FTTN)  or switch to fiber (FTTP)... either would require a tech appointment and a few hours of time to complete the work.

Community Support

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232.4K Messages

3 months ago

Hi @Adam4! Thank you for reaching out to us. We understand that you're trying to upgrade your AT&T internet plan. We hear you, and happy to assist you.

 

To upgrade your AT&T internet plan, please follow the below steps: 

  1. Go to your myAT&T account overview.
  2. Select the account you want to change.
  3. Select Change or manage my plan.
  4. Follow the prompts to finish up.

For more information, please visit our article about ⁠Learn next steps after upgrading to AT&T Internet.

 

Let us know how it goes!

For further assistance we're here to assist you.

 

Thank you.

Nate, AT&T Community Specialist.

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