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New Member

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2 Messages

Tue, Apr 28, 2020 8:39 PM

Upgrade Bait and switch?

Why won’t att honor their listed on web page price of $30/ month for internet 50 speed. When I went to checkout it came up as $50/month. So far on phone with att rep for 57 minutes but he can’t resolve, tried chat, posed questions,it said 1hr for reply. I took screenshot of webpage that I am referencing.

Would like them to honor their ad

sandblaster

ACE - Expert

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60.9K Messages

3 years ago

Are you an existing customer? I bet that is an introductory price for new customers only.

New Member

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2 Messages

  1. no, longstanding at least 15 yrs came up on their website when signed in on my account. awaiting their resolution

  2. i have a screenshot that show the ad for $30

adk8135

Teacher

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49 Messages

Work for a competing telecom company, so I wouldn’t spend too much time fighting it, AT&T promotions like ours are pretty much set and there isn’t anything much an agent can do to change them. Customer retention might be able to offer a discount for a period of time but nothing permanent probably.

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