Unlock phone - free SIM
I have bought in the US a Samsung Galaxy A53 5G phone and an AT&T prepaid SIM (1 month).
When I did so, I asked the cashier EXPLICITLY: would it be open for my local SIM card, and she wrongly said yes.
I waited for more than 60 days and I still can't unlock my phone.
Please contact me and help me to resolve the issue. I am willing to pay to open the phone.
It was never told me that I have to wait for 6 months.
Moreover, the whole story begun when I just tried to buy a SIM card for my old phone, told the cashier that
it is quite old and needs to be checked for whether it will support the card. She did so and said it is, and then it was
discovered it does not support 4G.
I don't think that I, as you customer, deserve such a service and such an attitude.
I at least request and number that I can call to and discuss the issue.