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yevlev's profile

New Member

 • 

8 Messages

Tue, Aug 16, 2022 9:30 AM

Unlock phone - free SIM

Good Day,

I have bought in the US a Samsung Galaxy A53 5G phone and an AT&T prepaid SIM (1 month).

When I did so, I asked the cashier EXPLICITLY: would it be open for my local SIM card, and she wrongly said yes.

I waited for more than 60 days and I still can't unlock my phone.

Please contact me and help me to resolve the issue. I am willing to pay to open the phone.

It was never told me that I have to wait for 6 months.

Moreover, the whole story begun when I just tried to buy a SIM card for my old phone, told the cashier that

it is quite old and needs to be checked for whether it will support the card. She did so and said it is, and then it was

discovered it does not support 4G.

I don't think that I, as you customer, deserve such a service and such an attitude. 

I at least request and number that I can call to and discuss the issue. 

Thanks,

Yevgeny.

[email scrubbed]

Constructive

Employee

 • 

29.4K Messages

2分前

UNLOCK REQUIREMENTS

  • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.
  •  Go here if your phone meets all the requirements
  •  https://www.att.com/deviceunlock/#/

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice

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