Technician came out and now all we are ALLOWED TO HAVE IS 1.5!
So we never had quick internet, for years we had basic 5 and we always wanted quicker internet. then we get issues with our line and a technician comes out and what does he do to help us? NOTHING he permanently makes us 1.5 and oh I called multiple times and I checked my account and tried to get our speed back to basic 5.... IT SAYS YOUR PLAN IS A KEEPER YOU HAVE THE QUICKEST SPEED IN YOUR AREA!!!!!! I am very upset we have been customers for nearly 3 DECADES! we have phone, and internet, and directv bundled..... but yeah we get our faces slapped! EDITED BY POSTER TO DELETE WORDS BEST LEFT UNSAID. happy holidays