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doming17
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The 5th element!
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Teacher

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13 Messages

Mon, Jul 30, 2018 2:23 AM

System Outage (Constantly lied to about system update)

Toledo, Ohio

 

My internet was shut off on 7/28 and I was instructed that I can check for updates on the outage, the update reads exactly this:

 

"An AT&T outage has been identified in your area. We apologize for the inconvenience and are working to resolve this as soon as possible. Your services will be restored on 07-29, 04:54 AM."

 

Okay, whatever, mother nature happens and an entire system is down. I get it. But then 7/29 rolled around and nothing. I looked up the update and the date changed to 7/30. I was shocked. Then I looked again today, to make sure my internet would definitely be up by Monday July 30th. NOPE. Instead I am now receiving a message that it will not be restored until 7/31. That is inexcusable. I have no updates on what the issue actually is and no idea when this issue will be fixed. Going by this record ATT&T has no idea when my internet will be turned back on. Because I'm sure when July 31st hits, I will receive another message that states it will not be turned on till a future date. I can't believe AT&T and cannot WAIT for my contract to be over so I can move on from them. They are poison. 

ATTHelp

Community Support

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180.2K Messages

3 y ago

Hello @doming17

 

We can check to see if there's been an update for you. We'll send you a private message to get your information and take a look.

 

Aminah, AT&T Community Specialist

doming17

Teacher

 • 

13 Messages

3 y ago

UPDATE

 

My internet was officially restored on Wed August 1st after being shut off for 5 days straight. No one gave me a real answer on when my internet was going to be restored. When I check the morning of August 1st the system told me it would be restored on Aug 3rd. 

 

My issue was not resolved because I was never told the correct date of my restoration. Obviously my internet is back on (and I'm happy) but I just had to wait with no information. Thanks ATT&T for not caring. 

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