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Tutor

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10 Messages

Wed, Aug 7, 2019 10:13 PM

Synchronous upload with download?

We pay for the best plan to our neighborhood which unfortunately is at the end of the line of atnt copper with no fiber in sight in the near future at all, but we still get a decent 20-30 Mbs download, But the upload is artificially capped around 2Mbs. Is there a way to go through some channels or talk to someone to get the upload speed to be higher or synchronous? It has been shown by multiple tests that connections are overall more reliable and up to speed when both the upload stream and download stream are the same number, but it seems like every ISP does not provide consumers with this as a plan option. Id very much prefer if this arbitrary limitation on our speed was not so. I will talk to anyone I need to to get this ratified. 

Responses

Brand User
ATTCares

Administrator

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107.8K Messages

5 months ago

Hello @Blargent2,

We understand you have a concern with your internet speeds. Don't worry we can help figure out what can be done here.

What plan are you currently on? Also if that's what your plan is set at, the only way to upgrade speeds would be to upgrade package if possible.

Charles, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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10 Messages

5 months ago

I believe we are on 24 plan which is about 24 Mbs down 2 Mbs up. From what we were told by the tech we cant go to any package higher than this. Is there absolutely no way for you guys to manually set the upstream higher on your end?

Tutor

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10 Messages

5 months ago

we would even pay for 10 up/10 down if we can get a synchronous connection. We would take a loss of download at the expense of getting more upload. The only plans that give synchronous connections are the business plans or the fiber plans that we have no way to get access to because of our location.

Brand User
ATTCares

Administrator

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107.8K Messages

5 months ago

Hello @Blarget2,

To answer your question, there is no way to set the upstream higher. When it comes to internet speeds they are set for each individual plan.
 
Take a look at this article here that can help Optimize your Internet speed. Let us know if that helps at all.

Charles, AT&T Community Specialist

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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10 Messages

5 months ago

The optimizing internet speed page does not tell me anything I don't know. Sadly, 2Mbs just does not cut it and I know the line can handle the traffic or else they would not give us 24 down in the 1st place. Is there no Copper line plans that have more than 2Mbs upload?

Brand User
ATTCares

Administrator

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107.8K Messages

5 months ago

Hello @Blarget2,

Yes, there are plans that have better speed options. Take a look here at the speed tiers that can provide you with that information.

Also here you can check to see if your able to upgrade if it's available in your area.

Charles, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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10 Messages

5 months ago

How can the IPBB only handle up to Internet 24 in my area? Is there a way to get the wires in my area reevaluated? I am certain they can physically handle atleast Internet 50.

Brand User
ATTCares

Administrator

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107.8K Messages

5 months ago

Hello @Blarget2,

To answer your question that can vary, there are a lot of different aspects to take in to consideration when it comes to internet speeds.

Take a look at this thread, by clicking the green solutions tab it would explain how the internet speeds work.

Charles, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
my thoughts

Employee

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13.9K Messages

5 months ago

Can you order Uverse IPTV for your address?

 

I suspect not, 24/2 is bonded ADSL2+ that in our area was offered for about 1.5 years before returning to single pair service which is best of 18/1 if copper loop length is short enough to the central office or remote terminal.

 

If check your gateway stats would see max rate, user rate, noise margin and protocol. ADSL2+ proctocol is AnnexA while Uverse IPTV is either 8d or 17a. Please post your stats.

 

The 10 year Uverse expansion was from 2006 to end 2015. 33 million addresses were provided FTTN with current speeds of 100/20, 75/20, 50/10, 25/5, and 25/2 depending on card type and copper loop length after fiber fed VRAD. These offer Uverse IPTV, but 25/2 is best speed for those over 4000 feet from VRAD.

 

Another part of this 10 year expansion was upgrading 24 million addresses to ADSL2+ offering up to 18/1 single pair where legacy DSL was best speed of 6/.6 

 

All copper upgrades were completed end of 2015. Since 2016 14 million addresses have been upgraded to direct fiber FTTP with speeds of 10/10 to 1000/1000 depending on what customer willing to pay for.

 

Unless your street is upgraded (unknown if or when) OR your willing to move to an address where direct fiber is offered... It is what it is. If currently bonded ADSL2+ with 24/2 you have the best speed available without upgrade or moving. Some other speed tiers besides 18 is 10/1, 5, 3, 1.5 and .76 at 2.5 miles of copper. Location, location, location...

 

Edit... At 24/2 you have a better speed than about 35 million addresses within the 21 state ATT footprint but slower than about 42 million addresses in same footprint. A recent service call was for 6/1 internet with 3 teenagers and parents with another account 2 people on 1.5 internet with bad 510 gateway needing replaced.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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10 Messages

5 months ago

I am not sure where to check the exact protocal on the router, but what I could find was 

ProtocolG.993.2_8d

Internet Connection TypeType Value

Broadband LinkBuilt in modem - ADSL/VDSL
IP ConnectionDirect IP (DHCP or Static)

We had Uverse on the same internet 24 connection and went to direct TV because Uverse was taking too much bandwidth.

Tutor

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10 Messages

5 months ago

A similar person said they had u verse and transferred and they lost speed, and all they had to do to fix it was to have a tech call tier 2 service and have them flip a software switch. We have both of our lights on on the modem. Does this mean we can have something similar done for us? 
Thread in question: https://forums.att.com/t5/AT-T-Internet-Features/Uverse-internet-dropped-from-45Mbps-to-24-Mbps-after-ending/td-p/5103105

Tutor

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10 Messages

5 months ago

Here is the full breakdown

Modem Type Built in modem - ADSL/VDSL

DSL Line (Wire Pair) : Line 1Type Down Up

User Rate16846 kbs1199 kbs
Max User Rate19787 kbs1299 kbs
Noise Margin11.6 dB8.2 dB
Attenuation30.6 dB12.9 dB
Output Power14.4 dBm10.4 dBm
ProtocolG.993.2_8d 
ChannelInterleaved 
DSLAM Vendor InformationCountry {46336} Vendor {BDCM} Specific {45259 }
Rate Cap19429 kbs 
Attenuation @ 300kHz21.6 dB 
Required Impulse Noise Protection3 
VCXO Frequency Offset3.0 ppmOk
Excessive Impulse Noise0Ok

DSL Line (Wire Pair) : Line 2Type Down Up

User Rate17192 kbs1181 kbs
Max User Rate21221 kbs1293 kbs
Noise Margin10.4 dB6.6 dB
Attenuation29.1 dB12.8 dB
Output Power14.5 dBm10.4 dBm
ProtocolG.993.2_8d 
ChannelInterleaved 
DSLAM Vendor InformationCountry {46336} Vendor {BDCM} Specific {45259 }
Rate Cap20953 kbs 
Attenuation @ 300kHz19.5 dB 
Required Impulse Noise Protection3 
VCXO Frequency Offset3.0 ppmOk
Excessive Impulse Noise0Ok
my thoughts

Employee

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13.9K Messages

5 months ago

Your a very long loop bonded VDSL thus have a 25/2 internet referenced to in post 10.

Max sync combined down is 41 (19.8+21.2) with max upload around 2.6 (1.3+1.3)

Your already on either a K or N card due to reporting upstream rate, older F card would not report upload.

 

Unless your moving or direct fiber comes to your street, there is no upgrade, not even to 25/5 as max upload would need to be above 6.

 

recap, max is 41/2.6 on 34/2 profile with 25/2 internet.

................. (19.8+21.2) (16.8+17.2)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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10 Messages

5 months ago

Yeah I do not think fiber is coming to this neighborhood ever :<