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Cathyp330's profile

New Member

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4 Messages

Tue, Aug 16, 2022 3:49 PM

Still NO internet service

This has been an ongoing issue for over 2 months in the Levy County, FL area.  I have had three tech service appts, all my equipment has been replaced with new working equipment.  ALL of the status lights are working as they should.  I have no service it spins and spins and spins.  I have been told this is going to be resolved but nothing is being done.  Please advise as to what AT&T plans to do with regards to the overtaxing of their tower in Williston, FL.  It is NOT an equipment malfunction.. it is a TOWER issue and needs to be addressed.  We all pay monthly for a service WE DO NOT have!

ATTHelp

Community Support

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200.4K Messages

2分前

Let's look at your connection, @Cathyp330.

 

If you haven't already, we suggest checking our outage tracker. If there's an outage, you'll be able to sign up for text alerts and updates. 

 

If there's no outage listed, let us know, and we'll take a deeper look at what's going on.

 

Tyler, AT&T Community Specialist 

New Member

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4 Messages

2分前

Tyler, no outages have shown in the past and still no outages. I appreciate your time, so now what????

spoom2

ACE - Master

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16.5K Messages

2分前

So based on your description I assume this is fixed wireless. If that's correct and they haven't addressed the tower issue file an FCC complaint. 

ATTHelp

Community Support

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200.4K Messages

2分前

Let us take a closer look into your internet service concerns @Cathyp330 .

 

Please meet us in a direct message to further assist you with your internet service concerns. You can do that by using the direct message inbox icon on the right top corner on your screen.

 

Olajide, AT&T Community Specialist

New Member

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4 Messages

2分前

Olajide, I tried to contact you by direct messaging.  No one answered me.  

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