Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 3/31. See all protection plans.

Contributor

 • 

1 Message

Mon, Feb 11, 2019 3:14 AM

Slow service

My service is very slow all the time payin 100.00 a month for what it’s bad frizz up on me all the time I have the 300 plan 

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

 • 

108.3K Messages

1 year ago

Hello @Justinileane,

 

Thanks for reaching out to us in the Forums, we're here to help with your internet speed!

 

There are a few factors that can impact your internet speed, such as having many devices connected to your home internet at the same time.

 

Learn about the factors that can affect your speed here. You'll also find steps you can take to get the most out of your internet speed.

 

Also, check out this article to Troubleshoot Slow Internet Speeds.

 

Let us know if this helps!

 

 

Denise, AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

1 Message

6 months ago

I'm noticing a slow down in my internet too. I am aware of the effect that the number of devices can have, traffic at various times of the day, Wifi strength, etc., etc. but I am also aware that when I had Spectrum/Brighthouse, I had all the same devices connected with the same traffic patterns and never had the slow speeds that I have now.

In addition, when we signed up for AT&T wireless I was under the impression that my bill would be lower than it was with Sprint. It is not. It is about $20 a month more.

All in all, I am very disappointed with the whole package and am considering looking elsewhere.