For the mom who gives us everything - Mother's Day gifts that connects us.
Get superfast AT&T Fiber internet
nghtvision's profile

New Member

 • 

5 Messages

Thursday, March 23rd, 2023 11:51 PM

Rewards card scam

Recently switched over to At&T from Cox cable, due to a rewards incentive program, so I decided why not give them a shot and get a couple of bucks. The At&t service representative said that I would receive a $200 rewards card for switching to their service, so I went forward with the new service. A day later I get an email about the rewards card, buy it was for $150. Ok, not the amount promised, but it's still $150. A month after I check for the rewards card on my email and find the link to claim the money, yes! I click the link to access the card information, and it says that the card had already been activated and there was no money on the card. I called the At&t rewards center, and they told me that they are sorry that my card was stolen and to call the cops. I have a camera system and it records everyone who approaches my front door. No one stole any mail, packages, or anything else. I ask the representative what information someone needed if they in fact took the card out of my mailbox, which they didn't, and she said that they needed the account zip code. I told her that if they mailed it then the zip code is on the letter. What kind of protection is that if someone got ahold of it? She had no answer, and told me that I should file a police report. I asked her for proof that the card was mailed and actually made it to my address and she said that their bank does the mailing so she didn't have any information, nor could she give me the information of the bank which distributed the cards. She then stated that the website says that at&t are not responsible for lost or stolen cards. I asked to speak to her supervisor, who told me the same thing and was unable to give me proof that the card was sent to my address. The supervisor then transfered me to her boss, who conveniently had "phone issues" and the call mysteriously disconnected. I researched the internet and found out that this has happened to many people, and there was a (Edited per community guidelines) (Edited per community guidelines) for similar issues, yet at&t has still not changed it's card distribution policy to protect the rewards cards beneficiaries. At&t needs to investigate who is taking these cards from either their location or via the distribution center. So now I lost the $150 promised, which isn't going to break my bank, but I definitely won't be doing business with them anymore. So anyone who is promised a cash rewards card, I wouldn't count on it. Do a quick Google search.m

ACE - New Member

 • 

637 Messages

1 year ago

I've always gotten mine, no problem, still the situation stinks. I'd file a BBB complaint so that someone from higher up in AT&T Corporate contacts you. They should be able to help.

Community Support

 • 

231.4K Messages

1 year ago

This isn't the experience we want for you, @nghtvision! Let's help get you connected to the right group for help with your Reward Card.

 

You'll want to call our specialized team at 877-258-1427. They are equipped to help with lost/stolen Reward Cards. 

 

If you still need help after contacting them, please come back and let us know. Thank you for contacting the AT&T Community Forums!

 

Lacey, AT&T Community Specialist 

New Member

 • 

2 Messages

11 months ago

ATT is back to its old tricks. I will be posting my review of ATT also. Hope they bring up their customer services. OR they go back to the better old Bell South.

New Member

 • 

2 Messages

11 months ago

I recently switched to ATT internet fibre service and really never wanted to switch since I had a bad experience with them before in the same service but the rep who contacted me convinced their service was better. I switched over and despite some issues where their billing was shoddy, still dealing with it due to dates mixed up by them of the real install dates instead of April 18 was put as April 8 and hence 10 days of no internet service and luckily still have my old service to do my work. The real issue is their $200 visa gift card on move to ATT. I was told for no clause on getting that $200 card. Upon moving and I find out that in order to get the card, I need to submit a early termination charge from my other provider? I have been with my other provider for many years and where would that charge be? ATT is very misleading and I will submit this to all other sites and to BBB. I have called their customer service many times and no help at all. ATT should be sold to and go back to Bell south days at least better in many ways. I am now going back to my other provider unless they resolve this.

1 Message

3 months ago

This happened to me too!!! Will be switching again after contract is over. Bad business!! 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.